Customer Onboarding Manager

Smartly; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Job summary

Smartly.io is seeking an enthusiastic Customer Onboarding Manager to join our Onboarding team. You will help newly signed customers transition to the Smartly platform, coordinating with Sales and Customer Success to deliver tailored onboarding plans for key customers.

You will own the technical execution of onboarding, train clients on the platform, create clear reports using Google Sheets and Slides, and ensure adoption and long‑term partnership through collaborative cross‑functional work.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3–5 years of digital advertising experience, ideally in social media.
• Proficiency in Google Sheets and Google Slides; strong communication skills.

Responsibilities

• Lead onboarding for new customers and coordinate with Sales and Customer Success.
• Own technical execution of onboarding plans and set up accounts.
• Develop tailored onboarding journeys and drive product adoption.
• Create decks in Google Slides to present onboarding plans and performance insights.

Skills

Digital advertising

Communication

Project management

Google Sheets

Google Slides

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Google Sheets

Google Slides

Job description

Job Description:

Smartly.io is seeking an enthusiastic and detail-oriented Customer Onboarding Manager to join our dynamic Onboarding team. As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform. Your responsibilities will involve working closely with Sales and Customer Success teams to deliver optimal onboarding plans and solutions tailored to our key customers.

Responsibilities:

• Be a subject matter expert on Smartly.ios products and services, understanding the platforms capabilities and effectively communicating and implementing solutions for potential and new customer needs.
• Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives.
• Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.io.

Key Tasks:

• Training clients on all key aspects of Smartly’s platform.
• Showcase how to set up reporting views to provide customers with clear visibility into their campaign performance and key metrics.
• Show how to use feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness.
• Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps.
• Take ownership of organizing and managing the onboarding process, relieving stressors from Customer Success Managers (CSMs) and collaborating with cross-functional teams at Smartly.io as needed.
• Collaborate with relevant teams to qualify each case and ensure that all sales promises can be successfully delivered, fostering a culture where a deal is not considered closed until the customer is successfully onboarded.
• Create visually appealing and effective decks using Google Slides to communicate onboarding plans, campaign strategies, and performance insights to customers.

Qualifications:

• Bachelors degree in a relevant field or equivalent practical experience.
• 3 - 5 years digital experience ideally in a Social Media role
• Strong understanding of digital advertising platforms and tools.
• Experience working with Google Sheets, utilizing its features and functions effectively.
• Proficiency in creating visually appealing and impactful presentations using Google Slides.
• Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
• Detail-oriented and highly organized, with strong project management skills.
• Problem-solving mindset and ability to navigate complex situations.
• Self-motivated and proactive, with the ability to work independently and prioritize tasks.
• Ability to thrive in a fast-paced and collaborative team environment.

Join our team and contribute to the success of our clients as they embark on their Smartly.io journey. Help shape the onboarding experience and play a vital role in accelerating our customers time-to-value and long-term partnership.

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.

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Requirements: