Customer Onboarding Lead - Digital Ads Platform

Smartly.io; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Smartly.io is seeking an enthusiastic Customer Onboarding Manager to join our Onboarding team in Metro Manila. You will work closely with Sales and Customer Success to deliver tailored onboarding plans and ensure a seamless transition to the Smartly platform.

Responsibilities include training clients, showcasing reporting views, and using feeds to create automations that drive product adoption. You will own the onboarding process and coordinate with cross-functional teams to fulfill promises and

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3–5 years digital experience, ideally in a Social Media role.
• Strong understanding of digital advertising platforms and tools.
• Experience working with Google Sheets and Google Slides.

Responsibilities

• Be a subject matter expert on Smartly.io's products and services and communicate solutions to customers.
• Collaborate with Sales and Customer Success to deliver tailored onboarding plans for Tier 1–3 customers.
• Own the technical execution of onboarding plans and ensure successful ongoing partnerships.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Project management

Self-motivated

Education

Bachelor's degree or equivalent

Tools

Google Sheets

Google Slides

Job description

Smartly.io is seeking an enthusiastic Customer Onboarding Manager to join our Onboarding team in Metro Manila. You will work closely with Sales and Customer Success to deliver tailored onboarding plans and ensure a seamless transition to the Smartly platform.

Responsibilities include training clients, showcasing reporting views, and using feeds to create automations that drive product adoption. You will own the onboarding process and coordinate with cross-functional teams to fulfill promises and