Customer Onboarding Lead: Accelerate Adoption & Value

Smartly; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Job summary

Smartly.io is seeking an enthusiastic Customer Onboarding Manager to join our Onboarding team. You will help newly signed customers transition to the Smartly platform, coordinating with Sales and Customer Success to deliver tailored onboarding plans for key customers.

You will own the technical execution of onboarding, train clients on the platform, create clear reports using Google Sheets and Slides, and ensure adoption and long‑term partnership through collaborative cross‑functional work.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3–5 years of digital advertising experience, ideally in social media.
• Proficiency in Google Sheets and Google Slides; strong communication skills.

Responsibilities

• Lead onboarding for new customers and coordinate with Sales and Customer Success.
• Own technical execution of onboarding plans and set up accounts.
• Develop tailored onboarding journeys and drive product adoption.
• Create decks in Google Slides to present onboarding plans and performance insights.

Skills

Digital advertising

Communication

Project management

Google Sheets

Google Slides

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Google Sheets

Google Slides

Job description

Smartly.io is seeking an enthusiastic Customer Onboarding Manager to join our Onboarding team. You will help newly signed customers transition to the Smartly platform, coordinating with Sales and Customer Success to deliver tailored onboarding plans for key customers.

You will own the technical execution of onboarding, train clients on the platform, create clear reports using Google Sheets and Slides, and ensure adoption and long‑term partnership through collaborative cross‑functional work.