Onboarding & Operations Training Specialist

Symbos; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Symbos is seeking a Trainer to deliver onboarding, process and operational training for customer-facing teams across Australia, New Zealand, and Fiji. The role involves facilitating sessions, assessing learner readiness, coaching and collaborating with Operations and Quality to ensure a smooth transition into production.

You will lead engaging training experiences using approved materials, administer assessments and tracking records, and provide targeted support to address learning gaps.

Qualifications

• 1-3 years of training, facilitation or coaching experience
• Experience delivering onboarding, process or operational training programs
• Strong facilitation and presentation skills
• Excellent verbal and written communication skills
• Ability to engage learners and manage classroom dynamics effectively
• Experience assessing learner performance and providing coaching
• Strong organisational skills and attention to detail
• Working knowledge of Microsoft Office applications
• Ability to work Australian operational schedules when required
• Comfortable partnering with cross-functional stakeholders to support business outcomes
• Onsite work at Mall of Asia Complex, Pasay

Responsibilities

• Facilitate classroom, virtual and practical training sessions
• Deliver engaging learning experiences using approved training materials
• Administer assessments, activities and practical exercises
• Evaluate learner performance and provide constructive feedback
• Deliver coaching and targeted support to address learning gaps
• Maintain accurate attendance, assessment and training records
• Partner with Operations and Quality to support learner readiness
• Provide insights and recommendations to improve training effectiveness
• Participate in training calibration and continuous improvement initiatives
• Support learners through onboarding, nesting and transition activities

Skills

Training delivery

Facilitation

Coaching

Presentation skills

Verbal communication

Written communication

Organizational skills

MS Office

Onsite availability

Australian schedules

Education

Bachelor's degree or equivalent

Tools

LMS

Job description

Symbos is seeking a Trainer to deliver onboarding, process and operational training for customer-facing teams across Australia, New Zealand, and Fiji. The role involves facilitating sessions, assessing learner readiness, coaching and collaborating with Operations and Quality to ensure a smooth transition into production.

You will lead engaging training experiences using approved materials, administer assessments and tracking records, and provide targeted support to address learning gaps.