Onboarding Operations Specialist

Infinit-O Group; Pasay; A distancia; PHP 290.000 - 424.000; Jornada completa

Descripción de la vacante

Infinit-O Group is seeking an Onboarding Administrative Assistant to support a U.S.-based provider onboarding team from our Manila operations. You will ensure accurate workflows, maintain provider records, and provide timely updates while upholding quality standards.

The ideal candidate is highly organized, detail-oriented, can work independently, and communicates clearly in English. Prior experience in healthcare onboarding or related administrative roles is a plus.

Formación

• Minimum 1 year of experience in administrative operations or similar roles.
• Fluent written and verbal English; ability to provide clear updates, ask clarifying questions, and escalate concerns.
• Strong organization, time management, and attention to detail.
• Ability to work independently, follow documented procedures, adapt to changing priorities, and maintain consistent quality standards.
• Practical Excel skills, including formulas, sorting, filtering, and basic troubleshooting.
• Demonstrated critical thinking and problem-solving with proactive communication.

Responsabilidades

• Complete onboarding-related administrative tasks accurately and on time.
• Maintain provider records, documentation, trackers, reports, and workflow updates across multiple systems.
• Monitor assigned work queues, support recurring onboarding activities, and adjust priorities based on business needs and timelines.
• Document completed work clearly and provide timely status updates on progress, delays, blockers, and next steps.
• Review provider records for accuracy, completeness, and consistency across systems.
• Raise risks, blockers, questions, and recommendations early with enough context for others to act quickly.

Conocimientos

English proficiency

Organization

Time management

Attention to detail

Independent work

Excel basics

Problem solving

Herramientas

Zoho CRM

Sharepoint

Databases

Descripción del empleo

Infinit-O Group is seeking an Onboarding Administrative Assistant to support a U.S.-based provider onboarding team from our Manila operations. You will ensure accurate workflows, maintain provider records, and provide timely updates while upholding quality standards.

The ideal candidate is highly organized, detail-oriented, can work independently, and communicates clearly in English. Prior experience in healthcare onboarding or related administrative roles is a plus.