Onboarding Manager: Accelerate Value for Global Brands

Smartly.io; Philippines; On-site; PHP 600,000 - 800,000; Full time

Job summary

Smartly.io is seeking a Customer Onboarding Manager to join our Onboarding team in the Philippines. You will guide newly signed customers through onboarding, collaborating with Sales and Customer Success to craft tailored plans that drive adoption and success on the Smartly platform.

You will train clients on platform features, demonstrate reporting setups, and create streamlined workflows to accelerate time-to-value while building strong, ongoing partnerships with key customers.

Qualifications

• Bachelor's degree or equivalent practical experience required.
• 3-5 years digital experience ideally in a Social Media role.
• Strong understanding of digital advertising platforms and tools.
• Experience working with Google Sheets, utilizing its features and functions effectively.
• Proficiency in creating visually appealing and impactful presentations using Google Slides.
• Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
• Detail-oriented and highly organized, with strong project management skills.
• Problem-solving mindset and ability to navigate complex situations.
• Self-motivated and proactive, with the ability to work independently and prioritize tasks.
• Ability to thrive in a fast-paced and collaborative team environment.

Responsibilities

• Be a subject matter expert on Smartly.io's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs.
• Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives.
• Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.io.

Skills

Digital advertising

Client training

Cross-functional collaboration

Education

Bachelor's degree or equivalent practical experience

Tools

Google Sheets

Google Slides

Job description

Smartly.io is seeking a Customer Onboarding Manager to join our Onboarding team in the Philippines. You will guide newly signed customers through onboarding, collaborating with Sales and Customer Success to craft tailored plans that drive adoption and success on the Smartly platform.

You will train clients on platform features, demonstrate reporting setups, and create streamlined workflows to accelerate time-to-value while building strong, ongoing partnerships with key customers.