Onboarding & Learning Experience Lead

Wing Assistant; Philippines; On-site; PHP 446,000 - 893,000; Full time

Job summary

Wing Assistant is seeking a trainer to lead onboarding and readiness programs for virtual assistants in the Philippines. You will run daily sessions, deliver hands-on tool bootcamps, and coach staff on policy, privacy, and client etiquette.

You will coordinate QA calibrations, LMS progression, and readiness sign-offs to ensure consistent performance before client deployment. This role emphasizes reliability, punctuality, and thorough documentation.

Qualifications

• Experience in onboarding or training programs for virtual assistants.
• Ability to design step-by-step checklists and rubrics.
• Strong emphasis on data privacy, security, and client etiquette.

Responsibilities

• New-hire onboarding for Virtual Assistants: run daily Google Meet classes covering Wing policies and etiquette.
• Lead tool bootcamps with live demos for common client tools (Calendly, Google Workspace, Slack, Zoom, CRM basics).
• Run client-readiness drills: email/chat tone practice, meeting notes, and escalation paths.

Skills

Instructional design

Public speaking

Quality assurance

Time management

Training facilitation

Tools

Google Meet

Calendly

Calendar

Google Workspace

Slack

Zoom

ClickUp/Asana

Notion

Airtable

Job description

Wing Assistant is seeking a trainer to lead onboarding and readiness programs for virtual assistants in the Philippines. You will run daily sessions, deliver hands-on tool bootcamps, and coach staff on policy, privacy, and client etiquette.

You will coordinate QA calibrations, LMS progression, and readiness sign-offs to ensure consistent performance before client deployment. This role emphasizes reliability, punctuality, and thorough documentation.