Learning Experience Specialist

Wing Assistant; Makati; On-site; PHP 558,000 - 892,800; Full time

Job summary

A leading remote talent firm in Metro Manila seeks a Training Facilitator to onboard Virtual Assistants, run training sessions, and conduct performance assessments. The ideal candidate should have 2-4 years of experience in training or coaching, be highly organized, and possess strong communication skills. Responsibilities include overseeing training modules, facilitating group management, and ensuring high-quality training practices. This position offers a competitive monthly salary ranging from ₱50,000 to ₱80,000.

Qualifications

• 2-4+ years in live training or BPO coaching experience.
• Ability to assess trainee performance and provide actionable feedback.
• Fluent in English with clear communication skills.

Responsibilities

• Run onboarding classes for Virtual Assistants.
• Conduct tool bootcamps and client-readiness drills.
• Coordinate with OPS to deliver account-specific training modules.

Skills

Live training/facilitation

BPO coaching

Group management

Clear communication

Tools

Google Workspace

Zoom

LMS (Thinkific or similar)

Job description

Wing helps small businesses, startups, executives, and enterprises streamline their operations by providing access to top-tier remote talent.

You’ll run classes and training sessions; assess competency; and loop feedback between Instructional Design and QA/OPS to keep content sharp.

Responsibilities

• New-hire onboarding for Virtual Assistants: Run daily Google Meet classes covering Wing policies, professionalism, data privacy, security, time-tracking, and client etiquette.
• Tool bootcamps: Live demos and walkthroughs for common client tools: Calendly, Calendar, Google Workspace, Slack, Zoom, ClickUp/Asana, CRM basics, Notion/Airtable; assign hands‑on tasks etc.
• Client-readiness drills: Email/chat tone practice, communication style, meeting notes, task intake, follow-ups, and escalation paths; use Wing examples and templates.
• SOP to action: Translate client SOPs into step‑by‑step checklists; run simulated tickets/requests and score with a rubric.
• Quality calibration with QA: Score sample work, align standards (accuracy, turnaround time, formatting), and brief VAs on common defects.
• Professionalism & reliability: Coach punctuality, shift handover, calendar hygiene, status updates, and expectation setting with clients.
• Systems compliance: Verify VA setup (internet speed, power backup plan, headset/cam, workspace), security (2FA, password manager), and confidentiality acknowledgments.
• LMS progression: Enroll cohorts, gate modules, check completion, and remediate gaps before client endorsement.
• Readiness sign-off: Run quick quizzes and practicals; record scores; issue pass/hold with clear action items and deadlines.
• Account-specific enablement: Coordinate with OPS/Future SMEs to deliver short modules on client tools, workflows, and KPIs before deployment.
• Performance follow-through: Host week‑1 and week‑2 check‑ins post‑deployment; review QA feedback and schedule refreshers as needed.
• Reporting: Send weekly cohort report (attendance, pass rates, readiness risks, remediation plan) and track time‑to‑productivity metrics.
• Feedback loop to instructional design: Log confusing content, missing steps, or outdated screenshots; propose fixes and retest after updates.

Requirements

• 2‑4+ years in live training/facilitation, L&D, BPO coaching, or training enablement
• Experience with assessing trainees, bridging gaps between instructional design and operational issues like churn/escalation types
• Clear, confident communicator; English neutral accent and strong pacing
• Skilled at group management, cold‑calling participants, and keeping sessions engaging
• Comfortable with LMS (Thinkific or similar), Google Workspace, Zoom/Meet tools
• Can assess performance with rubrics, give actionable feedback, and document results
• Organized and reliable across time zones; thrives in fast iterations

₱50,000 - ₱80,000 a month