Onboarding & Scheduling Coordinator

Wing Assistant; Philippines; Hybrid; PHP 335,000 - 424,000; Full time

Benefits offered by this job

HMO

PTO / SL credits

Job summary

Wing Assistant is seeking a Workforce Analyst to own end-to-end scheduling and handoff coordination for VAs. The role partners with Sales, CSM, TA, Training and Operations to ensure onboarding is smooth, timely, and fully informed from Day 1.

As the VA starts, you’ll manage onboarding timelines, meetings, readiness tracking, and communication with stakeholders. You will drive process improvements and monitor onboarding KPIs to reduce day-1 issues.

Qualifications

• 1–2 years in scheduling, operations coordination, onboarding coordination, or similar roles.
• Strong cross-functional coordination with multiple stakeholders and deadlines.
• Excellent written and verbal communication skills.
• High attention to detail and strong follow-through.
• Comfortable working in fast-paced environments with shifting priorities.
• Agile and able to work both onsite and remotely (Office located at Makati City, Philippines)

Responsibilities

• Coordinate onboarding timeline for matched VAs from match confirmed to ready for Day 1.
• Attend client discovery, internal kickoff, training handoff, and ops meetings to extract critical information.
• Serve as central contact; align schedules across Sales, CSM, TA, Training and Ops.

Skills

Calendar management

Scheduling

Stakeholder management

Cross-functional coordination

Attention to detail

Communication

Onsite & remote work

Tools

Google Workspace

MySQL

Discord

Slack

CRM systems

ClickUp

Job description

Wing Assistant is seeking a Workforce Analyst to own end-to-end scheduling and handoff coordination for VAs. The role partners with Sales, CSM, TA, Training and Operations to ensure onboarding is smooth, timely, and fully informed from Day 1.

As the VA starts, you’ll manage onboarding timelines, meetings, readiness tracking, and communication with stakeholders. You will drive process improvements and monitor onboarding KPIs to reduce day-1 issues.