Customer Success & AI-Driven Product Manager

Lever, Inc.; Makati; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Lever, Inc. is seeking a Customer Success & Product Manager who will own onboarding, drive platform adoption, and translate customer needs into concrete product requirements.

You will build AI-powered workflows, configure integrations such as APIs and Zapier, and work closely with Product and Engineering to deliver practical solutions. The role requires strong communication, ownership, and problem-solving skills, with a hands-on approach to demos, scripting, and enablement.

Qualifications

• Bachelor's degree in CS/IT/SE or related field.
• 2+ years in Customer Success, Account Management, or SaaS roles.
• Experience with SaaS products and cross-functional collaboration.

Responsibilities

• Own onboarding and drive customer adoption and satisfaction.
• Translate customer needs into product requirements and specs.
• Configure workflows, integrations, and AI-powered demos.
• Collaborate with Product, Engineering, and Solutions teams.
• Document requirements, follow-ups, and project status.
• Identify upsell opportunities and assist expansion conversations.

Skills

High ownership

Customer obsessed

Detail oriented

Technically curious

Fast learner

Resourceful

Strong communicator

Strong problem solver

Organized & structured

Commercially minded

APIs

Webhooks

Zapier

Scripting

CRM familiarity

Education

Bachelor's degree in Computer Science or related technical field

Tools

APIs

Webhooks

Zapier

Scripting

CRM platforms

Job description

Lever, Inc. is seeking a Customer Success & Product Manager who will own onboarding, drive platform adoption, and translate customer needs into concrete product requirements.

You will build AI-powered workflows, configure integrations such as APIs and Zapier, and work closely with Product and Engineering to deliver practical solutions. The role requires strong communication, ownership, and problem-solving skills, with a hands-on approach to demos, scripting, and enablement.