Onboard Groups & Events Coordinator

Aroya Cruises; Manila; On-site; PHP 1,739,000 - 2,783,000; Full time

Job summary

Aroya Cruises seeks a Group Coordinator to oversee group bookings and events aboard our cruise. You will ensure seamless coordination between ship departments and group hosts, handle special requests, and provide personalized assistance to create exceptional experiences for groups.

Requirements include fluent English and Arabic, strong organizational skills, and the ability to multitask in a fast-paced shipboard environment.

Qualifications

• Previous experience in group coordination, event planning, or a similar role, preferably in a cruise ship.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle dynamic, fast-paced environments. Proficiency in computer systems, including reservation software.
• Problem-solving abilities and the ability to work under pressure.
• Fluency in English and Arabic; additional languages are a plus.

Responsibilities

• Coordinate all aspects of group bookings, including reservations and onboard activities.
• Serve as the primary point of contact for group leaders, assisting with inquiries or special requests.
• Organize and oversee group events, ensuring all logistical details are executed flawlessly.
• Collaborate with other ship departments (Food & Beverage, Housekeeping, Entertainment) to meet group needs.
• Handle last-minute changes or challenges, providing effective solutions.
• Distribute welcome packages, event schedules, and promotional materials to group members.
• Maintain accurate records of group activities, requests, and special requirements.
• Ensure compliance with guest service standards and protocols.
• Act as a liaison between group clients and shipboard teams for smooth communication.
• Provide exceptional customer service to enhance group members’ experience.
• Assist with pre-cruise planning by communicating with group leaders about onboard expectations.
• Monitor and update group accounts and reservations for accuracy.
• Facilitate pre-arrival preparations such as cabin assignments and special requests.

Skills

Group coordination

Event planning

Multitasking

Communication

Tools

Reservation software

Job description

Aroya Cruises seeks a Group Coordinator to oversee group bookings and events aboard our cruise. You will ensure seamless coordination between ship departments and group hosts, handle special requests, and provide personalized assistance to create exceptional experiences for groups.

Requirements include fluent English and Arabic, strong organizational skills, and the ability to multitask in a fast-paced shipboard environment.