KIDS & TEENS MANAGER

Aroya Cruises; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Aroya Cruises seeks a Kids & Teens Manager to oversee all children’s programming across the ship, delivering a safe, engaging, and Remarkably Arabian experience for guests from 6 months to 17 years old.

You will plan activities for nurseries, kids clubs, and teens programs, supervise staff, manage budgets, and ensure compliance with safeguarding policies while collaborating with other hotel departments.

Qualifications

• Previous experience as a Kids/Teens Manager in education or entertainment.
• Experience managing a team and coordinating activities across venues.
• Knowledge of safeguarding policies and guest service.

Responsibilities

• Plan, implement and develop Kids & Teens activity programmes across all areas.
• Oversee staff duties, schedules and daily activities for Kids & Teens.
• Ensure safety, hygiene and quality across all venues and shifts.
• Collaborate with hotel officers to maximize guest satisfaction and revenue.
• Maintain timely admin and reporting for Youth & Teens department.
• Develop partnerships with ashore teams and provide feedback for improvements.

Skills

Kids management

Staff leadership

Safeguarding

Program development

English proficiency

DBS clearance

Communication

Education

Level 3 childcare & education diploma

Job description

YOUR ROLE:

The Kids & Teens Manager has overall responsibility for delivery and management for all Kids and Teen functions and programming throughout the Kids and Teens Facilities and delivering a ‘Remarkably Arabian’ experience to our guests. To ensure the Kids & Teens programming is designed specifically for children to enjoy various activities, socialize, learn, and grow in a safe and engaging environment.

You would be responsible for all the tailored Kids and Teens areas our “Sailors Shore” and “Teens Escape” where we will provide safe, fun filled and age appropriate activities for children aged between 6mnths – 2 (The Nursery) 3-6 (The Dreamers), 7-12 (The Explorers), 9-17 (Teens Club) years old.

MAIN DUTIES AND RESPONSIBILITIES

• Planning, implementation and development of our Kids and Teens activity programme offering.
• Oversees the assignment of duties, responsibilities and schedules of staff and activities.
• Oversees all Kids & Teens programming, daily activities and quality in all venues.
• Works collaboratively with other Hotel Officers to maintain quality and maximise profit.
• Responsible for ensuring accurate and timely administration and reporting for the Youth & Teen department.
• Provides the Broadcast Manager with information for the digital signage and daily programme.
• Responsible for delivering on Kids & Teens equipment and consumables budgets.
• Frequently engages with Live Business Account Manager ashore and provides feedback and suggestions to increase Guest satisfaction.
• Responsible for investigating and resolving Kids & Teens programme quality and service complaints in a timely fashion and notifies Hotel General Manager of such.
• Mentors and develops the Kids & Teens Supervisor and team, providing on-the-job training
• Maintains positive relations with all Guests and ensures interaction at every opportunity.
• Ensuring the safety and supervision of all children participating in our activity programme.
• Follow and implement all ship Policies and Procedures as outlined in the Company/Ships Manual.
• Adhere to all Safeguarding policies and procedures and report any concerns immediately.
• Implement and develop all activities that are outlined in the Activity Programme. Meeting and where possible exceeding our guest expectations.
• Learn and deliver our additional family Activities, helping to achieve onboard revenue targets.
• Ensuring that the Kids and Teens areas are kept safe and hygienic, that the areas are cleaned & organised as per standards established at the end of each shift
• Be a good positive role model and ensure a safe cruise experience for young guests.
• communicate with parents/Guardians in a positive and professional manner.

ADDITIONAL RESPONSIBILITES:

• Prepare appraisals for individuals under their remit in accordance with policies.
• Attends Guest functions as required by Head of Department.
• Partake in inspections, trainings and meetings as required by Head of Department.
• Participate in embarkation and emergency procedures.
• Ensures that the set standards are kept, and staff members work according to their respective job descriptions.
• Lead and Motivate using the Aroya Leadership Model.
• Provide ‘Remarkably Arabian’ Experiences every day for Guests and Colleagues

BEHAVIOURS:

• We help to create and maintain the strong Aroya culture of ‘Remarkably Arabian’. For guests seeking ease and excitement, we redefine Arabian holidays by creating premium cruise experiences over sea and ashore that make joyful memories worth sharing.
• We believe that our greatest assets are our people, those who serve and those whom we serve
• We lead by example by always following Company safety rules and procedures and taking care of the Health and Safety of ourselves, colleagues and our guests
• We are encouraged to report all accidents, ‘near miss’ incidents and work-related ill health conditions to our manager
• We use work equipment, personal protective equipment, chemicals, and safety devices efficiently and correctly
• We take an active part in the operational and departmental training we receive and suggest ways of reducing risks
• We engage with our guests and seek advice when unsure of how to ‘do the right thing’
• We always work according to the Aroya Values

VALUES:

• ENRICHING – Educational Activities; Educational activities rooted in the diverse cultures and geographies corresponding to different locations along the Red Sea coast.
• INSPIRING – Transformational; Activities that kids don’t ordinarily experience such as voyage-based workshops
• GENEROUS – Safe and Welcoming; Honouring the all-inclusive experience with a wide range of activities and experiences on offer. Creating a sense of value for families who are looking to maximize their vacation experience.
• RESPECTFUL – Inclusive Experience; Create a space that is appropriate for different ages, abilities and cultural backgrounds. All spaces for children will be designed with safety in mind, ensuring that kids will be hosted in surroundings that inspire discovery while maintaining security.

SKILLS REQUIRED:

• Previous experience as a Kids and/or Teens Manager managing a team within the Education or Entertainment sectors
• Full & relevant level 3 diploma in childcare & education or a degree in an educational field or PGCE with QTS (or equivalent) International equivalent to degree or level 3 Diploma
• 1+ year practical experience working with Kids/Teens after achieving your relevant childcare qualification
• Safeguarding knowledge
• Clear DBS/Police check national and international
• Proven people skills along with conflict resolution, counselling, mediating and motivational skills.
• All certificates as required by the STCW code for this position.
• Good command of the English Language, knowledge of the Arabic language is beneficial.

"The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

I have received a copy of the attached job description. I have read this job description (or had it read to me), and I understand all my job duties and responsibilities. I further understand that my duties may change on a temporary or regular basis according to the needs of the Company without it being specifically included in the job description. I will be notified of these changes in writing and have the opportunity to ask any questions with my immediate supervisor or HR team ashore.