RIGGING AUTOMATION TECHNICIAN

Aroya Cruises; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

Aroya Cruises is seeking an experienced Rigging & Automation Technician to ensure safe operation of all automated stage equipment and rigging onboard. You will support the Entertainment Technical Manager and Cruise Director in delivering a remarkable guest experience, manage safety devices, and troubleshoot automation systems as needed.

The role requires strong teamwork, adaptability to changing itineraries, and a proactive attitude to maintain continuous, high-quality performances throughout

Qualifications

• Experience in rigging and automation on stage or similar environments.
• Ability to perform basic troubleshooting of automation systems.
• Willingness to adapt to changing schedules and events.

Responsibilities

• Operate stage automation control system safely during rehearsals and shows.
• Direct all scenic changes and ensure safe, timely completion.
• Provide courteous guest service and resolve queries promptly.
• Maintain safety, grooming, and compliance per company standards.
• Support with inventory, maintenance, and daily venue setup.

Skills

English fluency

Arabic desired

Customer service

Team player

Communication skills

Problem solving

Time management

Flexibility

Job description

POSITION SUMMARY

Rigging & Automation Technician is in an integral part Cruise Department, focused on delivering a vibrant and "Remarkably Arabian" experience. This role involves supporting the Entertainment Technical Manager and Cruise Director in the delivery of the Aroya Entertainment product to our Guests inside the ship by ensuring the movement of all automated stage equipment, rigging, safety devices and managing the safety of personnel on stage,

Must be able to perform a basic troubleshooting of the Automation & Rigging System and related equipment and must be able to adjust to changes in schedules, assignments and deadlines while maintaining a collaborative and positive team environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Expertise in Rigging & Automation: Demonstrates a detailed knowledge of rigging and automation, with the ability to operate the stage automation control system in a safe and effective manner. Manages the system during rehearsals, shows, set up etc. to ensure maximum safety for all involved. Directs all scenic changeovers and ensures they are completed in a safe and timely manner. Advanced knowledge of technical theatrical productions, and safe rigging practices. Intermediate to Advanced knowledge of backstage environment and operation. Intermediate to Advanced knowledge of various automation systems including (but not limited to) Eris, Nomad, Acrobat, Visual Stage control systems. They will work to ensure a positively, vibrant and culturally immersive guest experience. Must be able to provide quality service and be able to enhance the experience for guests onboard.
• Guest Engagement: Provides courteous service to guests and attends to queries and resolves all guests’ complaints immediately.
• Communication: Maintains ongoing communication with Entertainment Technical Manager, Stage supervisor and team members to ensure alignment and address any needs or concerns. Ensures any feedback or ‘guest complaints’ are directed to the right areas for positive and efficient resolution.

• Grooming Standards Compliance: Always adheres to grooming standards in alignment with brand expectations and guidelines.
• Safety and Compliance: Responsible for performing Safety, Environmental, and Emergency Response duties as assigned, in accordance with Aroya Cruises' protocols. Attends briefing and meeting as required. Always enforces the company policies and procedures. Inspect and keep updated Auditable records as per QMS regarding safety of the automation and rigging equipment. Responsible for the safekeeping of the entire automation & rigging equipment.
• Equipment Management/Maintenance: Manages the inspection of scenic installations after changeovers with Stage Supervisor to ensure that all props and equipment are secure and safe. Assists the onboard Electronics Engineer (Hotel) for preventive maintenance and cleaning of all automation & rigging equipment and control system. changes. Maintains up to date auditable records of all shows and Must provide detailed and accurate Tracking Sheets, Safety Checklist to Stage Supervisor and/or Entertainment Technical Manager

• Inventory Management: Conducts monthly inventory counts and daily checks on inventory.
• Time Management: Effectively practice proper time management to prepare, execute and break down set ups and venues for assigned activities and events.
• Embarkation/Disembarkation: Supports with guest flow and general assistance of the Hotel Department to ensure the guests receive a ‘remarkably Arabian’ welcome and farewell.
• Additional Duties: Carries out any other duty which may be reasonably requested by the Entertainment Technical Manager, Stage Supervisor or Cruise Director

SKILLS

• Demonstrates strong command of both verbal and written communication skills in English. Proficiency in Arabic is desired.
• Capable of addressing issues effectively and developing appropriate solutions.
• Exhibits strong customer service skills
• Outgoing, Proactive and Team Player.
• Able to communicate and socialise well with peers and guests.
• Must have a positive and pleasant work attitude.
• Must be able to work and excel in a team environment and individually.

• Must have detailed knowledge of rigging and automation, and an overview of all technical systems
• Must be flexible in terms of last minute changes in itineraries, activities and events.