On-Site Voice Support Specialist | Customer Care Expert

GSM - Green SM; Pasay; On-site; PHP 290,000 - 424,000; Full time

Job summary

GreenGSM Philippines is seeking a Customer Service - Voice Specialist to handle voice tickets and deliver 5-star service across multiple channels. The role requires strong English communication, at least 2 years in CS, and willingness to work on-site with a night shift.

You will assist customers and drivers, investigate issues, and escalate when needed. The position emphasizes clear documentation, proactive problem-solving, and customer satisfaction, contributing to brand growth in a fast-paced

Qualifications

• Minimum 2 years in customer service, call center, or BPO experience.
• On-site 100% work setup with night shift.
• Excellent English verbal and written communication.
• Experience in transportation, logistics, or related fields preferred.

Responsibilities

• Receive information through Voice channels: Social Media, Email, Text Messages.
• Provide consulting, answers, and solutions to customer inquiries or complaints.
• Escalate issues requiring department assistance.
• Follow up on resolutions and update users on progress.
• Record feedback and propose timely, effective solutions.

Skills

Verbal communication

Written communication

English proficiency

Education

Senior High School or higher

Tools

Microsoft Office

Google Suite

Job description

GreenGSM Philippines is seeking a Customer Service - Voice Specialist to handle voice tickets and deliver 5-star service across multiple channels. The role requires strong English communication, at least 2 years in CS, and willingness to work on-site with a night shift.

You will assist customers and drivers, investigate issues, and escalate when needed. The position emphasizes clear documentation, proactive problem-solving, and customer satisfaction, contributing to brand growth in a fast-paced