Client Services Specialist

Ticketmaster; Metro Manila; On-site; PHP 669,600 - 1,116,000; Full time

Job summary

Ticketmaster is seeking a Client Services Specialist to support onsite operations in Cebu as part of the Client Management team. The role provides leadership, direction and motivation to staff to meet client standards and corporate objectives; you will mentor team members and implement ticketing strategies to deliver outstanding service.

You will nurture client relationships, promote Ticketmaster technology, identify revenue growth opportunities, coordinate staff and ensure high quality service

Qualifications

• Extensive ticketing and client relationship experience.
• Strong written and verbal communication and presentation skills.
• Proven staff management, delegation and leadership abilities.

Responsibilities

• Nurture client relationships and develop long-term partnerships.
• Plan and deploy ticketing strategies for clients.
• Mentor Client Services Specialists and provide training.

Skills

Client relationship management

Leadership

Strategic planning

Negotiation

Communication

IT literacy

Tools

Ticketmaster systems

Reports

Windows Office Suite

Job description

Job Summary

Client Services Specialist supporting onsite for our Cebu operations. Division: SM Ticketmaster. Line Manager: Senior Client Manager. Contract Term: Permanent, 40 hours per week.

The Team

The Client Management team delivers exceptional ticketing service to venues and promoters by effectively managing client requirements, collaborating with internal stakeholders and maintaining strong client relationships. The team plays a critical role in developing and implementing ticketing strategies to maximise sales.

The Job

The Client Services Specialist provides effective leadership, direction and motivation of staff to meet client standards and corporate objectives. The specialist works within the Client Services team, sharing knowledge and feedback with colleagues to formulate and implement strategies that create outstanding ticketing service.

Key responsibilities include: nurturing client relationships, promoting Ticketmaster technology, identifying revenue growth opportunities, mentoring team members, and ensuring high quality service delivery.

Responsibilities

Client Management

• Proactively manage a specific client base and develop long‑term partnerships, ensuring contractual obligations are understood and achieved.
• Provide mentorship and training to Client Services Specialists to deliver high‑quality service.
• Plan and deploy ticketing strategies for clients, applying lessons from previous events.
• Maintain current knowledge of Ticketmaster technology and marketing initiatives.
• Stay abreast of external marketplace trends to advise clients and optimise internal strategies.
• Identify new business opportunities and assist in presentations to new clients.
• Ensure all staff are informed about upcoming events and committed services, briefing them accurately and empowering them to make decisions.
• Coordinate venue/customer service staffing for events, ensuring proper setup and roster.
• Assist in developing clear policies and procedures for Client Services Specialists and venue/customer service.
• Resolve disputes or conflicts with clients.
• Collaborate with Marketing to develop client‑specific initiatives that maximise ticket sales.
• Work with Business Development and Customer Service to plan event building and meet sales deadlines.
• Coordinate all ticketing, financial, and operational arrangements (security, catering, banking, merchant numbers, etc.) before sales commence.
• Ensure signed Ticketing Agreements with clients prior to sales.
• Encourage use of new products and innovations.
• Develop post‑event reports for each client.
• Ensure Corporate Services are fully informed of all financial arrangements and obligations.
• Attend client functions and launches as required.
• Arrange or facilitate presentations using Ticketmaster technology for existing and potential clients.
• Support new initiatives and product developments.
• Carry out other duties as required by the General Manager and provide coverage as needed.

Client Relationships

• Establish and maintain relationships with all key local clients.
• Represent Ticketmaster at networking functions with key clients when required.
• Grow the local industry network, share information, and serve as an ambassador for Ticketmaster.

Mentoring Client Services Specialists

• Mentor the local Client Management team, improving communication, technical knowledge, interpersonal skills, and understanding of Ticketmaster culture and values.
• Adhere to quality, safety, and environmental policies.

What You Need To Know

Customer / Client Focus

Extensive ticketing and client relationship experience, ensuring Ticketmaster’s internal and external customers’ needs are continually satisfied.

Communication

Strong written and verbal communication and presentation skills. Ability to handle difficult conversations and communicate clear policies and procedures.

Flexibility

Demonstrated ability to adapt to changing needs in a pressured environment while adhering to guidelines.

People Management & Leadership

Proven staff management, delegation, and leadership skills; sets an example and works with staff to achieve outcomes.

Research/Analytical

Experience developing and implementing strategic plans with up‑to‑date industry knowledge.

Initiative

Proactive pursuit of new business opportunities and quick, positive response to business deadlines.

Computer Literacy

IT literacy, Windows Office Suite, familiarity with Ticketmaster systems and reports, high typing accuracy.

Negotiation

Conflict resolution skills, contract oversight, and flexibility while achieving objectives.

Results Oriented

Commitment to achieving results and targets through effective effort and resource use.

Life at Ticketmaster

Ticketmaster is part of Live Nation Entertainment, the world’s largest live entertainment company. We connect people worldwide to the events they love, guided by values of reliability, teamwork, integrity, and belonging.

Equal Opportunities

We are committed to an inclusive environment that encourages all applicants, regardless of gender, race, sexual orientation, religion, age, disability status, or caring responsibilities, to apply.