Client Services Lead: Ticketing & Growth

Ticketmaster; Metro Manila; On-site; PHP 669,600 - 1,116,000; Full time

Job summary

Ticketmaster is seeking a Client Services Specialist to support onsite operations in Cebu as part of the Client Management team. The role provides leadership, direction and motivation to staff to meet client standards and corporate objectives; you will mentor team members and implement ticketing strategies to deliver outstanding service.

You will nurture client relationships, promote Ticketmaster technology, identify revenue growth opportunities, coordinate staff and ensure high quality service

Qualifications

• Extensive ticketing and client relationship experience.
• Strong written and verbal communication and presentation skills.
• Proven staff management, delegation and leadership abilities.

Responsibilities

• Nurture client relationships and develop long-term partnerships.
• Plan and deploy ticketing strategies for clients.
• Mentor Client Services Specialists and provide training.

Skills

Client relationship management

Leadership

Strategic planning

Negotiation

Communication

IT literacy

Tools

Ticketmaster systems

Reports

Windows Office Suite

Job description

Ticketmaster is seeking a Client Services Specialist to support onsite operations in Cebu as part of the Client Management team. The role provides leadership, direction and motivation to staff to meet client standards and corporate objectives; you will mentor team members and implement ticketing strategies to deliver outstanding service.

You will nurture client relationships, promote Ticketmaster technology, identify revenue growth opportunities, coordinate staff and ensure high quality service