ON-SITE QUEZON CITY | COLLECTIONS SPECIALIST

Alliance Global Solutions BPO International Corp.; Quezon City; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Full-time employment

Direct work with US Director

Job summary

Alliance Global Solutions BPO International Corp. is seeking a detail-oriented US Collections & Legal Support Specialist to join our team in the Philippines.

The role combines outbound collections with legal administrative duties, supporting the Collections Director and ensuring precise handling of sensitive documents. The ideal candidate has 1+ year in collections or related BPO, strong English communication, and solid CRM experience.

Qualifications

• 1+ year in collections, legal support, or related BPO.
• Excellent verbal and written English communication skills.
• Strong attention to detail and accuracy.
• Comfort with confidential information and sensitive data.
• Experience using CRM systems and productivity suites.

Responsibilities

• Reach out to merchants about active and past-due accounts via calls and email.
• Follow up on payment commitments and promises to pay.
• Document interactions in the CRM with accuracy.
• Maintain professional communication with customers at all times.
• Escalate complex matters to the Collections Director when needed.
• Assist in preparing and sending legal demand letters and related docs.
• Handle confidential financial and legal information discreetly.
• Verify key details before documents are issued.
• Keep electronic records organized and up to date.
• Update CRM case notes and daily activity logs.

Skills

CRM experience

English communication

Attention to detail

Confidential handling

MS Office / Google Workspace

Phone presence

Tools

Microsoft Office

Google Workspace

Job description

About the role

We are looking for a detail-oriented US Collections & Legal Support Specialist to support our commercial collections operations. This role combines outbound collections with legal administrative support. You will work directly with our Collections Director to follow up with merchants regarding outstanding accounts, monitor promises to pay, assist with legal demand communications, and ensure that sensitive documents and records are handled with the highest level of accuracy and confidentiality.

Key responsibilities

• Contact merchants regarding active and past-due accounts through outbound calls and email.
• Professionally follow up on payment commitments and promises to pay.
• Gather accurate account information and document all interactions in the CRM.
• Maintain a professional, courteous, and firm communication style during every customer interaction.
• Escalate complex account matters and settlement requests to the Collections Director.
• Assist in preparing and sending legal demand letters and related documents.
• Handle confidential financial and legal information with discretion.
• Verify names, business information, account numbers, and other critical details before documents are issued.
• Maintain organized electronic records and ensure all documentation is complete and accurate.
• Update CRM records, case notes, follow-up schedules, and daily activity logs.

About you

• At least 1 year of collections, commercial collections, financial services, legal support, or related BPO experience.
• Excellent verbal and written English communication skills (B1/C1 proficiency or equivalent).
• Strong phone presence and confidence handling professional conversations.
• Exceptional attention to detail and commitment to accuracy.
• Comfortable handling confidential and sensitive information.
• Experience using CRM systems and Microsoft Office or Google Workspace.
• Ability to work full US Eastern Time hours (night shift).
• Experience in Merchant Cash Advance (MCA), commercial collections, legal support, paralegal work, or document-heavy administrative roles is an advantage.

Benefits

• Competitive salary
• Performance bonuses
• Permanent, full-time employment
• Opportunity to work directly with an experienced US Collections Director
• Career growth within an expanding international organization
• Collaborative and professional work environment