On-Site IT Technician: Networking & Desktop Support

SMS Datacenter

Cebu City

On-site

PHP 603,000 - 781,000

Full time

6 days ago

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Job summary

SMS Datacenter is seeking an IT Technician to provide on-site and desktop support for devices, networks, and systems in Lapu-Lapu, Cebu. You will handle tickets, troubleshoot hardware and software, and deliver exceptional customer service while continually improving technical skills.

Two shifts are available, with 6:00 AM–3:00 PM or 7:00 AM–4:00 PM; contract duration starts at 3 months and can extend based on performance.

Qualifications

Excellent verbal and written English communication, B2 minimum.
Troubleshoot and resolve issues with user devices, network gear, infrastructure, and applications.
Experience administering Windows Active Directory, Group Policies, Azure/Entra ID, and various Windows OSes.
Experience with Microsoft 365 or Exchange administration, migrations, and security.
General networking knowledge including TCP/IP, VLANs, DNS, DHCP.
Windows and Mac deployment and security experience.
CompTIA A+ or equivalent certifications or knowledge; CCNA or similar certifications.

Responsibilities

Provide on-site and remote support with excellent customer service for users.
Troubleshoot and resolve issues with desktops, printers, servers, and other hardware, along with applications and networking.
Respond immediately to calls, emails, messages, alerts, and tickets.
Proactively review queues and take on tasks for customer and business needs.
Document all work done, issue/status, and time entries correctly on tickets.
Support projects and other tasks as needed.