On-Site IT Support Specialist — Corporate Tech Problem-Solver

Amazon Inc.; Metro Manila; On-site; PHP 335,000 - 614,000; Full time

Job summary

Amazon Inc. in Manila is seeking an ITS Support Associate to provide on-site technical assistance to Amazon's corporate employees, diagnosing and resolving hardware and software issues to keep productivity high.

You will support end-user devices, assist with IT asset management, and collaborate with teams to ensure reliable IT services across the global workplace. The role emphasizes customer-focused problem solving and adaptability in a fast-paced environment.

Qualifications

• 2+ years of customer facing end user support experience in a high-volume environment.
• Experience troubleshooting integrated and interdependent computer systems.
• 2+ years of PC/laptop support including imaging, repair, deployment and asset management.

Responsibilities

• Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues.
• Document actions and deviations to improve global service improvements.
• Collaborate with customers and internal teams to troubleshoot and implement solutions.

Skills

Customer service

End user support

Troubleshooting

Documentation

Education

Bachelor's degree in Computer Science or IT

Tools

Service Now

Remedy

Bomgar

Job description

Amazon Inc. in Manila is seeking an ITS Support Associate to provide on-site technical assistance to Amazon's corporate employees, diagnosing and resolving hardware and software issues to keep productivity high.

You will support end-user devices, assist with IT asset management, and collaborate with teams to ensure reliable IT services across the global workplace. The role emphasizes customer-focused problem solving and adaptability in a fast-paced environment.