Corporate IT Support Associate - On-Site Tech Expert

Amazon Operation Services Philippines, Inc.; Manila; On-site; PHP 400,000 - 640,000; Full time

Job summary

Amazon Operation Services Philippines, Inc. is seeking an ITS Support Associate to provide on-site IT support to corporate employees in Manila, ensuring productivity remains uninterrupted.

You will diagnose and resolve hardware/software issues, manage IT assets, and collaborate with cross-functional teams to deliver reliable tech experiences. A Bachelor's/Diploma in CS/IT is preferred.

Qualifications

• 2+ years of customer-facing end-user support in a corporate or high-volume environment.
• Experience troubleshooting integrated computer systems and peripherals.
• Proficient in Windows, macOS or Linux OS support in a corporate setting.
• Bachelor's degree or Diploma in Computer Science or IT-related field.

Responsibilities

• Provide on-site hardware, software and IT peripherals support, diagnosing, troubleshooting and resolving issues.
• Document actions and deviations to improve global service improvements.
• Collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions.
• Prepare hardware and assist managing IT asset inventories, tracking usage and conducting audits.
• Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills.
• Provide assistance with Teleconferencing systems and AV presentation equipment in person and remotely.

Skills

Customer-facing support

Troubleshooting complex systems

Windows/macOS/Linux support

Networking basics (DNS, DHCP, TCP/IP)

PC imaging and asset management

Education

Bachelor's or Diploma in CS/IT

Tools

AD

DFS

Print Services

SCCM

Job description

Amazon Operation Services Philippines, Inc. is seeking an ITS Support Associate to provide on-site IT support to corporate employees in Manila, ensuring productivity remains uninterrupted.

You will diagnose and resolve hardware/software issues, manage IT assets, and collaborate with cross-functional teams to deliver reliable tech experiences. A Bachelor's/Diploma in CS/IT is preferred.