Senior IT Service Desk Engineer - Windows & Cloud Pro

ECI; Taguig; On-site; PHP 720,000 - 1,100,000; Full time

Job summary

ECI in Taguig is seeking an enthusiastic Service Desk Engineer to provide end-user desktop support across Windows, Exchange, and Office 365 environments for multiple users at multiple locations. This onsite role requires adapting to a fast-paced environment and collaborating with a skilled team on end-user issues and server administration.

You will handle Level 1–3 tickets, participate in infrastructure projects, and work with security-conscious processes including MFA and routine patching.

Qualifications

• Minimum 5 years of end user support.
• Microsoft Windows 10/11 and Office 2010-2019 with Office 365 installation and administration.
• Experience with Azure, Intune, Exchange Online and SharePoint.
• Basic PowerShell experience.
• Android/iOS configuration and potential integration with MDM solutions.
• Familiar with cybersecurity concepts (MFA, antivirus, web filtering).
• Basic Networking (TCP/IP, LAN/WAN, DHCP, DNS, routing, firewalls) and Azure security concepts.
• Experience with hardware troubleshooting and service desk tooling (ServiceNow, ConnectWise, Jira).

Responsibilities

• Provide Level 3 end-user desktop support across multiple users and locations.
• Deliver world-class desktop support and respond to Level 1–2 tickets.
• Triage incidents, perform desktop/server troubleshooting, and install hardware/software.
• Handle midlevel to advanced infrastructure incidents.
• Resolve Mail/Office 365, connectivity, remote access, and file restore issues.
• Apply OS and software patches and upgrades.
• Manage Active Directory tasks (user accounts, passwords, GP).
• Interface with RMM/MDM tools and support project work.
• Coordinate with vendors for warranty service and SLA adherence.

Skills

End-user support

Customer service

Communication

Problem solving

Team collaboration

Time management

Tools

Azure

Intune

Office 365

Exchange Online

SharePoint

OneDrive

AD/Active Directory

PowerShell

RMM/MDM tools

Job description

ECI in Taguig is seeking an enthusiastic Service Desk Engineer to provide end-user desktop support across Windows, Exchange, and Office 365 environments for multiple users at multiple locations. This onsite role requires adapting to a fast-paced environment and collaborating with a skilled team on end-user issues and server administration.

You will handle Level 1–3 tickets, participate in infrastructure projects, and work with security-conscious processes including MFA and routine patching.