Remote Service Desk Tech I (Night Shift)

Emapta; Pampanga; Remote; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Day 1 HMO and customized coverage

Competitive salary package

Night differential pay to maximize ваш

Job summary

Emapta Philippines is seeking a Service Desk Technician 1 to support US-based clients from a permanent work-from-home setup. You will resolve incidents, troubleshoot Microsoft 365, and provide first-line IT support across time zones as part of a global team.

The role requires 1–3 years in IT support, ITIL familiarity is a plus, and certifications like A+ or Network+ are preferred. Night shifts with weekend offs are offered along with comprehensive benefits and ongoing professional development.

Qualifications

• Associate or bachelor's degree in Computer Science, Information Technology, or a related field.
• 1 to 3 years of experience as a Service Desk Technician, IT Helpdesk Technician, or Technical Support Specialist, preferably with U.S.-based clients.
• CompTIA A+, CompTIA Network+ or equivalent IT certifications are preferred.
• Familiarity with Information Technology Infrastructure Library (ITIL) practices is an advantage.

Responsibilities

• Provide first-level technical support to end users via phone, email, and remote assistance tools (e.g., Bomgar, Remote Desktop).
• Respond to IT incidents and service requests and resolve tickets within SLAs.
• Diagnose and resolve basic hardware, software, and network connectivity issues.
• Configure, deploy, and maintain laptops, desktops, mobile devices, and peripherals.
• Install and update software applications, security patches, and operating system components.
• Provide technical assistance for Microsoft Windows operating systems and Microsoft 365 apps.
• Provision user accounts, reset passwords, and manage access permissions.
• Maintain IT asset records and assist with hardware inventory audits.
• Document incidents and resolutions in the helpdesk system.
• Escalate complex issues to Level 2/3 or external vendors when needed.
• Assist with onboarding/offboarding and equipment allocation.
• Perform routine system health checks and preventive maintenance.
• Educate end users on IT policies and security practices.
• Ensure compliance with IT procedures and regulatory requirements.

Skills

Windows OS

Microsoft 365

Active Directory

Remote support tools

ITIL familiarity

Helpdesk tickets

Education

Associate or Bachelor's in CS/IT

Tools

Bomgar

Remote Desktop

ITSM ticketing systems

Job description

Emapta Philippines is seeking a Service Desk Technician 1 to support US-based clients from a permanent work-from-home setup. You will resolve incidents, troubleshoot Microsoft 365, and provide first-line IT support across time zones as part of a global team.

The role requires 1–3 years in IT support, ITIL familiarity is a plus, and certifications like A+ or Network+ are preferred. Night shifts with weekend offs are offered along with comprehensive benefits and ongoing professional development.