On-site: Head of Online Operations & Platform Delivery

Samsung; Taguig; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Samsung is seeking an Online Operations Head to lead the planning, governance, and execution of platform delivery and post-purchase experiences. You will align cross-functional stakeholders, guide critical decisions, and ensure financial, compliance, and customer outcomes are met.

The role requires strong leadership, deep ecommerce experience, and a hands-on approach to optimize ordering, refunds, and performance across regional teams. On-site work at McKinley Hill, Taguig is required.

Qualifications

• Minimum 8 years of relevant experience in ecommerce, digital commerce, or online operations, including at least 3 years leading a team or managing an operations function.
• Strong understanding of ecommerce platforms, order fulfillment processes, and customer experience.
• Demonstrated capability in vendor and agency management, contract negotiation, financial controls, and operational governance.
• Strong analytical and commercial judgment, with the ability to use operational data to assess risks, plan capacity, prioritize investments and improvements, and resolve complex escalations.
• Excellent stakeholder management and communication skills, with experience aligning business and technical teams and influencing decisions across local, regional, or global organizations.
• Experience with enterprise ecommerce and ERP systems, business intelligence tools, and project delivery methods is an advantage.
• Willing to work fully on-site at McKinley Hill, Taguig

Responsibilities

• Set operational direction and priorities across platform and customer operations.
• Define the operating plan and improvement priorities across platform and customer operations, aligning resources with business objectives, forecasts, campaigns, and launches.
• Oversee platform delivery, guidance on roadmap, and cross-functional alignment.
• Govern launch readiness for platform changes, promotions, and new capabilities.
• Own operational and customer outcomes, monitor delays, refunds, and customer feedback.
• Lead escalations and drive lasting improvements with cross-functional teams.
• Manage vendors and strategic partners, including performance governance and contract discussions.
• Maintain financial and operational governance, including refunds and vendor billings.
• Oversee compliance and risk management with privacy and security requirements.
• Drive stakeholder alignment with Sales, Technical Team, Logistics, Finance, and Customer Service; represent online operations in planning.

Skills

ecommerce platforms

order fulfillment

vendor management

data-driven decision making

stakeholder management

communication

team leadership

project delivery

on-site leadership

Tools

ERP systems

Business Intelligence tools

Analytics software

Job description

Samsung is seeking an Online Operations Head to lead the planning, governance, and execution of platform delivery and post-purchase experiences. You will align cross-functional stakeholders, guide critical decisions, and ensure financial, compliance, and customer outcomes are met.

The role requires strong leadership, deep ecommerce experience, and a hands-on approach to optimize ordering, refunds, and performance across regional teams. On-site work at McKinley Hill, Taguig is required.