Platform & Online Operations Leader

Samsung Southeast Asia & Oceania; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Samsung Southeast Asia & Oceania seeks an Online Operations Head to steer the planning and governance of platform delivery and post-purchase experiences. The role coordinates cross-functional teams, guides critical decisions, and maintains controls across financial, compliance, and partner relations to ensure top-tier customer outcomes.

The successful candidate will lead operational direction, launch readiness, and ongoing improvements while managing vendors and stakeholder expectations across

Qualifications

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Responsibilities

• Set operational direction and priorities for platform and customer operations.
• Oversee platform delivery, alignment on roadmaps, requirements, and customer experience decisions.
• Govern launch readiness for platform changes, promotions, and new capabilities, ensuring testing and procedures meet requirements.
• Own operational and customer outcomes by monitoring delays, capacity risks, refunds, and recovery effectiveness.
• Lead escalations and drive lasting improvements through cross-functional coordination.
• Manage vendors and strategic partners, including performance governance, reviews, and contract resolutions.
• Maintain financial and operational governance with controls for refunds, vendor billings, and approvals.
• Ensure compliance and risk management in collaboration with privacy and security teams.
• Drive stakeholder alignment with Sales, Technical, Logistics, Finance, and Customer Service; report regionally and globally.
• Develop the team by setting objectives, conducting reviews, and fostering ownership across platform responsibilities.

Skills

Ecommerce platforms

Vendor management

Stakeholder management

Analytical thinking

Leadership

ERP systems

Business intelligence tools

Cross-functional collaboration

Tools

ERP systems

BI tools

Job description

Samsung Southeast Asia & Oceania seeks an Online Operations Head to steer the planning and governance of platform delivery and post-purchase experiences. The role coordinates cross-functional teams, guides critical decisions, and maintains controls across financial, compliance, and partner relations to ensure top-tier customer outcomes.

The successful candidate will lead operational direction, launch readiness, and ongoing improvements while managing vendors and stakeholder expectations across