Online Platform & Experience Lead (On-site)

Samsung R&D Institute India - Bangalore Private Limited; Philippines; On-site; PHP 2,400,000 - 3,200,000; Full time

Job summary

Samsung R&D Institute India - Bangalore Private Limited is seeking an Online Operations Head to shape the future of our online store platform. You will lead planning, governance, and cross-functional alignment to translate business priorities into reliable operations and strong customer outcomes.

You will guide platform delivery, manage vendor and partner relationships, and ensure financial and compliance controls while driving continuous improvements in customer experience from order through

Qualifications

• 8+ years in ecommerce or online operations, with at least 3 years leading a team.
• Strong understanding of ecommerce platforms, order fulfillment, and customer experience.

Responsibilities

• Define the operating plan and priorities for platform and customer operations.
• Oversee platform delivery, align roadmap with business requirements and sign-off on material needs.

Skills

Ecommerce Ops

Vendor management

Stakeholder mgmt

Analytics

ERP/BI tools

Leadership

Project delivery

Job description

Samsung R&D Institute India - Bangalore Private Limited is seeking an Online Operations Head to shape the future of our online store platform. You will lead planning, governance, and cross-functional alignment to translate business priorities into reliable operations and strong customer outcomes.

You will guide platform delivery, manage vendor and partner relationships, and ensure financial and compliance controls while driving continuous improvements in customer experience from order through