Head of Online Operations & Platform Delivery

Samsung Electronics Philippines Corp

Manila

On-site

PHP 1,500,000 - 2,400,000

Full time

4 days ago

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Job summary

Samsung Electronics America is seeking an Online Operations Head to lead our online store platform, shaping delivery strategies and post‑purchase experiences. You will align cross‑functional teams, govern platform improvements, and drive customer outcomes that meet business priorities.

You will manage vendor relationships, planning, budgeting, risk controls, and performance reviews, while ensuring compliance and scalable operations.

Qualifications

Minimum 8 years in ecommerce or online operations.
At least 3 years leading a team or operations function.
Strong understanding of ecommerce platforms and order fulfillment.
Experience in vendor management, contract negotiation, and financial controls.
Excellent stakeholder management and cross-functional collaboration.
Experience with ERP systems and BI tools is an advantage.
Willing to work on-site at McKinley Hill, Taguig.

Responsibilities

Set operational direction and priorities across platform and customer operations.
Align resources, planning and budget inputs, and capacity with forecasts and campaigns.
Oversee platform delivery and roadmap requirements.
Govern launch readiness and approval for changes, promotions, and new capabilities.
Manage refunds, delays, and customer experience decisions.
Lead critical escalations and cross-functional improvements.
Maintain partner relationships and governance with vendors.
Drive planning, reporting, and performance insights.
Develop the team with objectives and development plans.