Chat & Non-Voice Account Support Specialist

Our Home; Muntinlupa; On-site; PHP 279,000 - 391,000; Full time

Job summary

Our Home in the Philippines is seeking a detail-oriented live chat agent to respond to customer inquiries across non-voice channels, assist with account concerns, orders, product information, and service requests.

You will provide accurate, professional written responses, document interactions in company systems, escalate complex issues, handle multiple conversations, and strive to meet quality, productivity, and customer-satisfaction targets.

Responsibilities

• Respond to customer inquiries through live chat and other non-voice communication channels.
• Assist customers with account-related concerns, orders, product information, and service requests.
• Provide accurate, professional, and timely written responses.
• Resolve customer concerns while maintaining a high level of customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex concerns to the appropriate department when necessary.
• Handle multiple customer conversations simultaneously while maintaining service quality.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

Our Home in the Philippines is seeking a detail-oriented live chat agent to respond to customer inquiries across non-voice channels, assist with account concerns, orders, product information, and service requests.

You will provide accurate, professional written responses, document interactions in company systems, escalate complex issues, handle multiple conversations, and strive to meet quality, productivity, and customer-satisfaction targets.