On-site CX Data Analyst — Elevate Customer Experience

BDO Unibank; Makati; Presencial; PHP 350.000 - 650.000; Jornada completa

Descripción de la vacante

BDO Unibank is seeking a Customer Experience Analyst to monitor customer interactions across all contact center channels and analyze data patterns to drive improvements in service levels and customer loyalty.

You will collaborate with multiple teams to gather feedback and operational data, deliver actionable insights, and contribute to business growth through data-driven recommendations. This role requires on-site work in Makati/San Juan, Philippines.

Formación

• Bachelor's degree in Business, Data Analytics, Statistics, or related field.
• 2+ years of experience in customer experience analysis, data analytics, quality assurance, or similar.
• Willing to work on site in Makati/San Juan.

Responsabilidades

• Utilize data analytics tools to extract, analyze, and visualize customer experience data.
• Collaborate with cross-functional teams to analyze customer feedback and operational data into actionable insights.
• Prepare and submit productivity and quality reports daily.
• Participate in business process and improvement projects as needed.
• Conduct daily quality evaluations or audits of customer interactions across channels.

Educación

Bachelor's degree in Business, Data Analytics, Statistics, or related field

Herramientas

Data analytics tools

Descripción del empleo

BDO Unibank is seeking a Customer Experience Analyst to monitor customer interactions across all contact center channels and analyze data patterns to drive improvements in service levels and customer loyalty.

You will collaborate with multiple teams to gather feedback and operational data, deliver actionable insights, and contribute to business growth through data-driven recommendations. This role requires on-site work in Makati/San Juan, Philippines.