On-site Customer Success & Retention Rep (Medical) Ortigas

Topserve Service Solutions, Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading service solutions provider in Pasig City seeks a dedicated customer service representative to handle inquiries via phone, email, and chat. Candidates should be college graduates with at least 6 months of experience, preferably with a medical background. Essential skills include communication, time management, and sales techniques. The role requires on-site work and offers a dynamic environment for professional growth.

Qualifications

• At least 6 months of customer service experience required.
• Experience with inbound and outbound calls preferred.
• Clinical and medical work background is a plus.

Responsibilities

• Respond to customer inquiries and requests via telephone, email, and chat.
• Document all inquiries, requests, resolutions, and follow-up tasks.
• Escalate inquiries and requests as necessary.

Skills

Customer service

Communication skills

Time management

Sales techniques

Education

College graduate

Tools

Microsoft Office

Job description

A leading service solutions provider in Pasig City seeks a dedicated customer service representative to handle inquiries via phone, email, and chat. Candidates should be college graduates with at least 6 months of experience, preferably with a medical background. Essential skills include communication, time management, and sales techniques. The role requires on-site work and offers a dynamic environment for professional growth.