Customer Success & Training Specialist

JMSI Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Ortigas, Pasig City is looking for a Customer Service Representative to assist customers via various channels. The ideal candidate should possess a Bachelor's Degree and be proficient in MS Office. Responsibilities include responding to inquiries, reporting issues, and providing customer training. Candidates must be willing to work weekends and holidays and should be available to start immediately.

Qualifications

• Must be willing to work weekends and holidays.
• Must be onsite in Ortigas, Pasig City.
• Can start work immediately.

Responsibilities

• Respond to customer queries via phone, email, or chat.
• Analyze and report product malfunctions.
• Provide training to junior Customer Service Representatives.
• Gather customer feedback for internal teams.

Skills

Customer query resolution

Feedback analysis

Training ability

Social media monitoring

Education

Bachelor's Degree

Tools

MS Word

Excel

PowerPoint

Job description

A customer service company in Ortigas, Pasig City is looking for a Customer Service Representative to assist customers via various channels. The ideal candidate should possess a Bachelor's Degree and be proficient in MS Office. Responsibilities include responding to inquiries, reporting issues, and providing customer training. Candidates must be willing to work weekends and holidays and should be available to start immediately.