Customer Service Representative | Dagupan, Pangasinan

Resolv Global; Biec; On-site; PHP 156,000 - 190,000; Full time

Job summary

Resolv Global in the Philippines is hiring Customer Service Representatives in Dagupan, Pangasinan, to support international clients in a fast-paced BPO environment. This is an on-site, full-time role requiring strong English communication, a customer-focused mindset, and the ability to work across multiple systems.

Ideal candidates bring reliability and motivation to deliver excellent service to diverse clients.

Qualifications

• English-speaking role requiring strong written and spoken English.
• Experience in customer service or BPO is preferred.
• Ability to work in a fast-paced, structured international support environment.
• On-site employment in Dagupan required.

Responsibilities

• Provide customer support to international clients.
• Handle inquiries via phone, email, and chat as needed.
• Maintain high-quality service and accurate information.
• Collaborate with team to resolve issues efficiently.

Skills

English communication

Customer service

Multitasking

Attention to detail

Professional demeanor

Job description

We are currently hiring Customer Service Representatives in Dagupan, Pangasinan, to support growing customer service operations for international clients.

This is an on-site opportunity for customer service professionals with strong English communication skills, a customer-focused mindset, and the ability to perform in fast-paced BPO and call center environments.

We are looking for reliable, motivated individuals who are ready to build their careers while supporting customers across a range of international service environments.

Compensation

• PHP 14,000 – PHP 17,000 per month
• On-site in Dagupan, Pangasinan
• Opportunities supporting international clients
• Full-time opportunities

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our Process Includes

• Resume and Pre-Screen Questionnaire Review
• One-Way Video Interview
• Live Teams Interview
• Final Interview

Important

• This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for the position.
• Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement.
• Incomplete applications may automatically be removed from consideration.

Requirements

What We're Looking For

The Ideal Candidate Will Have

• Previous BPO, call center, or customer service experience
• Strong spoken and written English communication skills
• Excellent customer service and interpersonal skills
• Strong problem-solving and critical-thinking abilities
• The ability to multitask and work efficiently across multiple systems
• Strong attention to detail and accuracy
• A professional, reliable, and customer-focused mindset
• The ability to work effectively in a fast-paced environment
• Willingness and ability to work on-site in Dagupan

Experience Backgrounds We Welcome

We welcome candidates with experience in a variety of customer-facing and support environments, including:

• Customer Service
• Customer Support
• Healthcare Support
• Technical Support
• Billing Support
• Sales Support
• Appointment Scheduling
• Collections
• Administrative Support
• Live Chat / Email Support
• Retention / Escalations
• Inbound / Outbound Calling
• BPO / Call Center Operations

You don't need experience in every area listed above. We are interested in candidates with strong customer service skills who can demonstrate the ability to learn, adapt, and perform in a structured international support environment.