Customer Service Representative | Dagupan, Pangasinan

Resolv Global; Philippines; On-site; PHP 156,000 - 190,000; Full time

Job summary

Resolv Global is hiring Customer Service Representatives for an on-site role in Dagupan, Pangasinan. This full-time position requires strong English communication and a customer-focused mindset to support international clients.

The role offers PHP 14,000–17,000 per month, with responsibilities in a fast-paced BPO environment. English resumes are required and you must be willing to work on-site in Dagupan. Prior BPO experience and multitasking across multiple systems are valued.

Qualifications

• Experience in BPO or call center environments.
• Strong spoken and written English communication skills.
• Customer-focused mindset and reliability.

Responsibilities

• Provide customer service to international clients from Dagupan.
• Handle inquiries via multiple channels in a fast-paced setting.
• Maintain accuracy and professionalism in every interaction.

Skills

Customer service experience

English communication

Job description

We are currently hiring Customer Service Representatives in Dagupan, Pangasinan, to support growing customer service operations for international clients.

This is an on-site opportunity for customer service professionals with strong English communication skills, a customer-focused mindset, and the ability to perform in fast-paced BPO and call center environments.

We are looking for reliable, motivated individuals who are ready to build their careers while supporting customers across a range of international service environments.

Compensation

• PHP 14,000 – PHP 17,000 per month
• On-site in Dagupan, Pangasinan
• Opportunities supporting international clients
• Full-time opportunities

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our Process Includes

• Resume and Pre-Screen Questionnaire Review
• One-Way Video Interview
• Live Teams Interview
• Final Interview

Important

• This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for the position.
• Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement.
• Incomplete applications may automatically be removed from consideration.

Requirements

What We're Looking For

The Ideal Candidate Will Have

• Previous BPO, call center, or customer service experience
• Strong spoken and written English communication skills
• Excellent customer service and interpersonal skills
• Strong problem-solving and critical-thinking abilities
• The ability to multitask and work efficiently across multiple systems
• Strong attention to detail and accuracy
• A professional, reliable, and customer-focused mindset
• The ability to work effectively in a fast-paced environment
• Willingness and ability to work on-site in Dagupan

Experience Backgrounds We Welcome

We welcome candidates with experience in a variety of customer-facing and support environments, including:

• Customer Service
• Customer Support
• Healthcare Support
• Technical Support
• Billing Support
• Sales Support
• Appointment Scheduling
• Collections
• Administrative Support
• Live Chat / Email Support
• Retention / Escalations
• Inbound / Outbound Calling
• BPO / Call Center Operations

You don't need experience in every area listed above. We are interested in candidates with strong customer service skills who can demonstrate the ability to learn, adapt, and perform in a structured international support environment.