Onsite Customer Support Specialist – Growth & Training

Pulse Connect; Quezon City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Paid training

HMO

Career growth

Job summary

Pulse Connect in Quezon City, Philippines, is seeking a Customer Support Associate (Voice) to provide exceptional service by handling inbound and outbound calls, resolving inquiries, and delivering a positive customer experience while meeting quality standards.

The role requires good English communication, basic computer and typing skills, and a willingness to work onsite. Prior BPO or call center experience is a plus but not required; training is provided.

Qualifications

• High School or higher required.
• Excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• BPO/call center experience is a plus but not required.
• Willing to work onsite

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and accounts.
• Resolve issues professionally and promptly.
• Document interactions accurately in the system.
• Follow company policies and call handling procedures.
• Meet individual and team performance metrics.

Skills

English communication

Phone speaking

Basic computer skills

Typing speed

Education

High School or higher

Job description

Pulse Connect in Quezon City, Philippines, is seeking a Customer Support Associate (Voice) to provide exceptional service by handling inbound and outbound calls, resolving inquiries, and delivering a positive customer experience while meeting quality standards.

The role requires good English communication, basic computer and typing skills, and a willingness to work onsite. Prior BPO or call center experience is a plus but not required; training is provided.