On-Site Customer Sales Specialist

Juan Gadget; San Juan; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

SSS/PhilHealth/Pag-IBIG

13th Month Pay

Performance incentives

Growth opportunities

Regularization

Dynamic environment

Job summary

Juan Gadget is seeking a customer service-oriented representative to handle inquiries across ecommerce channels, assist with product details, and process orders via FB chats and other online platforms. The role includes supporting walk-in customers with product recommendations and ensuring timely resolution of issues.

The ideal candidate will have a background in customer service, ecommerce, or retail, strong communication skills, and the ability to manage multiple customer concerns while

Qualifications

• Graduate of any 4-year course; relevant customer service, sales, or business-related courses are preferred.
• With experience in customer service, ecommerce, retail, or sales is an advantage.
• Knowledge or experience handling Ecommerce Platform Chats.
• Experienced in FB Chats and Order Taking.
• Comfortable assisting Walk-in Customers and handling face-to-face inquiries.
• Excellent communication, interpersonal, and customer service skills.
• Detail-oriented, organized, and able to handle multiple customer concerns simultaneously.
• Willing to work 6 days a week, Monday to Saturday, 9:00 AM-6:00 PM.
• Willing to work full-time and on-site at Greenhills, San Juan City.

Responsibilities

• Respond to customer inquiries through ecommerce platforms, Facebook, and other communication channels.
• Assist customers with product inquiries, orders, availability, pricing, and promotions.
• Process and take orders accurately through Facebook chats and other online channels.
• Assist walk-in customers and provide knowledgeable product recommendations.
• Address customer concerns and coordinate with relevant departments for proper resolution.
• Monitor and follow up on customer orders, requests, and concerns.
• Maintain accurate customer and order records.
• Ensure excellent customer service and a positive customer experience at all times.

Skills

Customer Service

Ecommerce

Retail

FB Chats & Orders

Walk-in Customers

Communication

Multi-tasking

Education

Bachelor's degree (4-year) or equivalent

Tools

Facebook Messenger

Online Chats

Job description

Juan Gadget is seeking a customer service-oriented representative to handle inquiries across ecommerce channels, assist with product details, and process orders via FB chats and other online platforms. The role includes supporting walk-in customers with product recommendations and ensuring timely resolution of issues.

The ideal candidate will have a background in customer service, ecommerce, or retail, strong communication skills, and the ability to manage multiple customer concerns while