On-site Customer Experience & Online Support Specialist

Neon Nights Corp.; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Employee Recognition and Awards

Government-mandated benefits

Job summary

A dynamic customer service company located in Makati is seeking an experienced customer service representative to enhance the customer experience both on-ground and online. The ideal candidate will have 1-3 years of experience in customer service, preferably in food and beverage or retail. Key responsibilities include greeting customers, managing inquiries and complaints, and ensuring a positive brand presence. Strong communication skills and the ability to handle pressure are essential for success in this role.

Qualifications

• 1-3 years of customer service experience, especially in F&B or retail.
• Strong verbal and written communication skills are crucial.
• Ability to maintain professionalism under pressure.

Responsibilities

• Greet and assist customers both on-ground and online.
• Handle inquiries, reservations, and complaints efficiently.
• Ensure a fast resolution for customer issues and escalate when needed.

Skills

Strong communication skills (verbal & written)

Customer service experience

Calm and solution-oriented

Ability to handle pressure

Education

Bachelor's degree

Tools

Social media messaging platforms

Job description

A dynamic customer service company located in Makati is seeking an experienced customer service representative to enhance the customer experience both on-ground and online. The ideal candidate will have 1-3 years of experience in customer service, preferably in food and beverage or retail. Key responsibilities include greeting customers, managing inquiries and complaints, and ensuring a positive brand presence. Strong communication skills and the ability to handle pressure are essential for success in this role.