On-Site Cebu Customer Experience Agent — Night Shift & Perks

Tasq Work; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

Tasq Work in Cebu City is seeking customer service representatives to join a fast-growing account. You will deliver exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Responsibilities include responding to inquiries via phone, email, and chat; resolving issues with first-call resolution; maintaining accurate records; collaborating with the team; providing product information; identifying opportunities to improve the customer

Qualifications

• Senior High School Graduate or completed 2nd year in college.
• BPO experience is a plus.
• Must be fluent in spoken and written English.
• On-site in Cebu City; willing to work shifting schedule.
• Can start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

Customer service

Communication skills

Problem-solving

Team collaboration

English proficiency

Education

Senior High School Graduate or 2nd year College

Job description

Tasq Work in Cebu City is seeking customer service representatives to join a fast-growing account. You will deliver exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Responsibilities include responding to inquiries via phone, email, and chat; resolving issues with first-call resolution; maintaining accurate records; collaborating with the team; providing product information; identifying opportunities to improve the customer