On-Site Customer Service Specialist - Night Shift

Tasq Work; Cebu City; On-site; PHP 179,000 - 268,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

Tasq Work is hiring Customer Service Representatives to join fast-growing accounts in Visayas. You will deliver exceptional service through effective communication, problem-solving, and customer profiling.

Responsibilities include handling inquiries via phone, email, and chat, resolving issues on first contact, and maintaining detailed records. On-site positions are available in Iloilo, Bacolod, and Cebu with graveyard shift schedules.

Qualifications

• On-site work in Iloilo, Bacolod, or Cebu
• Must be able to communicate in English (spoken and written)
• Willing to work graveyard shift and shifting schedules
• No experience required for Iloilo/Bacolod track; at Cebu track, 1 year of BPO experience preferred (but not required)

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Job description

Tasq Work is hiring Customer Service Representatives to join fast-growing accounts in Visayas. You will deliver exceptional service through effective communication, problem-solving, and customer profiling.

Responsibilities include handling inquiries via phone, email, and chat, resolving issues on first contact, and maintaining detailed records. On-site positions are available in Iloilo, Bacolod, and Cebu with graveyard shift schedules.