On-Site BPO QA Specialist — Quality & Compliance

J-K Network Services; Pasay; On-site; PHP 355,446 - 425,754; Full time

Benefits offered by this job

Government-mandated Benefits

HMO

13th month pay

Sick Leave Credits

Vacation Leave Credits

Job summary

A leading global BPO company is seeking a BPO Quality Assurance Specialist to ensure high service quality through monitoring and evaluating performance. The ideal candidate should be a Bachelor's degree holder with at least 1 year of experience in quality analysis and customer service in a BPO setting. This position requires working on-site in a shifting schedule. Benefits include government-mandated benefits, HMO, and 13th month pay.

Qualifications

• Bachelor’s degree holder or open for undergraduates.
• At least 1 year of experience as a Quality Analyst.
• Experience as a Customer Service Representative in BPO.

Responsibilities

• Handle inbound and outbound calls, messages, and emails.
• Monitor and improve service quality.
• Ensure compliance with company policies and regulatory requirements.
• Manage and resolve escalations and implement quality control processes.
• Collaborate with teams to implement quality improvement initiatives.

Skills

Quality Assurance

Customer Service

Communication

Problem-solving

Education

Bachelor's Degree

Job description

A leading global BPO company is seeking a BPO Quality Assurance Specialist to ensure high service quality through monitoring and evaluating performance. The ideal candidate should be a Bachelor's degree holder with at least 1 year of experience in quality analysis and customer service in a BPO setting. This position requires working on-site in a shifting schedule. Benefits include government-mandated benefits, HMO, and 13th month pay.