On-Site BPO QA Specialist | Elevate Customer Experience

J-K Network Services; Pampanga; On-site; PHP 355,000 - 426,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

13th month pay

Sick Leave Credits

Vacation Leave Credits

Job summary

J-K Network Services seeks a BPO Quality Assurance Specialist to ensure service quality in a fast-paced call center environment on site in the Philippines.

The role requires a Bachelor’s degree and at least 1 year as a QA analyst in BPO, plus CSR experience and willingness to work shifting hours.

You will monitor calls, emails, and chats, contribute to quality improvements, and uphold customer satisfaction.

Qualifications

• Bachelor’s degree required.
• At least 1 year of work experience as Quality Analyst in a call center setting.
• Experience working as Customer Service Representative in BPO industry.

Responsibilities

• Handling inbound and outbound calls, messages and email.
• Assisting customers with product and service inquiries.
• Develop and maintain strong relationships with customers and clients.
• Managing and resolving escalations by coordinating with teams and implementing quality control processes, performing quality assessments.

Skills

Quality Assurance

Customer Service

Call Center Experience

Education

Bachelor's degree

Job description

J-K Network Services seeks a BPO Quality Assurance Specialist to ensure service quality in a fast-paced call center environment on site in the Philippines.

The role requires a Bachelor’s degree and at least 1 year as a QA analyst in BPO, plus CSR experience and willingness to work shifting hours.

You will monitor calls, emails, and chats, contribute to quality improvements, and uphold customer satisfaction.