Omnichannel Solutions Analyst for Salesforce & Five9

Axos Business Center; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

Axos Business Center is seeking a collaborative Omnichannel Business Analyst to enhance customer engagement platforms like Five9 and Salesforce. You will partner with stakeholders to improve workflows, document requirements, and assist with platform support.

The ideal candidate has a Bachelor's degree and 1-3 years in a business analyst role, with strong communication and troubleshooting skills. This position involves training, change management, and quality assurance activities.

Qualifications

• 1–3 years in a business systems or operations analyst role.
• Experience supporting Salesforce.
• Understanding of contact center technologies like Five9.

Responsibilities

• Partner with business stakeholders for process improvement.
• Document business requirements and user stories.
• Assist with configuration changes in Five9 and Salesforce.
• Create user documentation and training materials.
• Develop and execute test scripts.

Skills

Strong communication skills

Requirements gathering

Troubleshooting processes

Attention to detail

Multitasking

Education

Bachelor's degree in Business Administration or related field

Tools

Five9

Salesforce

Job description

Axos Business Center is seeking a collaborative Omnichannel Business Analyst to enhance customer engagement platforms like Five9 and Salesforce. You will partner with stakeholders to improve workflows, document requirements, and assist with platform support.

The ideal candidate has a Bachelor's degree and 1-3 years in a business analyst role, with strong communication and troubleshooting skills. This position involves training, change management, and quality assurance activities.