Customer Relationship Management Business Analyst

Manpower (Philippines); Philippines; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

Manpower (Philippines) is seeking a CRM Product Owner – Sales to optimize Salesforce.com solutions supporting Sales operations. You will analyze and improve business processes, partner with stakeholders, drive Salesforce adoption, and deliver CRM improvements aligned with business goals.

The role emphasizes Sales Cloud expertise, requirement gathering, and end-to-end ownership, with priority on user adoption, data quality, and successful deployments. Philippines-based candidates preferred.

Qualifications

• Minimum 2 years of Salesforce experience with Sales Cloud and platform capabilities.
• At least 2 years of IT experience in a customer-facing environment.
• Experience as a Business Analyst or Product Owner.
• Bachelor’s or Master’s Degree in Engineering, Computer Science, Information Technology, or related field.
• Salesforce certification is preferred; Agentforce experience is a plus.

Responsibilities

• Analyze and improve Sales processes within Salesforce to enhance efficiency and user experience.
• Collaborate with business teams to maximize the use of Salesforce and connected applications.
• Manage end-to-end processes, gather requirements, document solutions, and support testing and deployment of new functionalities.
• Drive Salesforce enhancements, automation, integrations, and digital transformation initiatives, including Agentforce capabilities.
• Promote Salesforce best practices, monitor platform health, and improve user adoption.

Skills

Salesforce

Sales Cloud

Business Analysis

Requirements Gathering

Agile/Scrum

Stakeholder Management

Salesforce Certification

Agentforce

IT Experience

UAT & Testing

Education

Bachelor’s or Master’s Degree in Engineering, Computer Science, Information Technology, or related field

Tools

Agentforce

CRM Tools

Job description

We are seeking a CRM Product Owner – Sales to manage and optimize Salesforce.com solutions supporting Sales operations. This role will focus on analyzing and improving business processes, partnering with stakeholders, driving Salesforce adoption, and delivering CRM enhancements aligned with business objectives.

Key Responsibilities

• Analyze and improve Sales business processes within Salesforce.com to enhance efficiency and user experience.
• Collaborate with business teams to maximize the use of Salesforce and connected applications.
• Manage end-to-end business processes, gather requirements, document solutions, and support testing and deployment of new functionalities.
• Drive Salesforce enhancements, process automation, system integrations, and digital transformation initiatives, including Agentforce capabilities.
• Promote Salesforce best practices, monitor platform health, and improve user adoption across the organization.

Qualifications

• Minimum of 2 years of Salesforce experience with knowledge of Salesforce platform capabilities, design best practices, and large data volume strategies.
• At least 2 years of IT experience, preferably in a customer-facing organization.
• Experience performing responsibilities similar to a Business Analyst or Product Owner role.
• Strong understanding of Salesforce CRM processes, particularly Sales Cloud.
• Salesforce.com certification is highly preferred.
• Experience with Agentforce is a plus.
• Business Analyst certification is an advantage.
• Bachelor’s or Master’s Degree in Engineering, Computer Science, Information Technology, or related field.

Key Skills

Salesforce CRM & Sales Cloud | CRM Product Ownership | Business Analysis | Requirements Gathering | Process Improvement | Salesforce Administration & Configuration | Stakeholder Management | Agile/Scrum | Automation & Integrations | User Acceptance Testing (UAT) | Data Quality & Org Health Monitoring | Change Management | Digital Transformation | Agentforce | Salesforce Best Practices.