Omnichannel Business Analyst: Salesforce & Five9

Axos Clearing LLC; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

Axos Clearing LLC is looking for an Omnichannel Business Analyst in Manila to enhance customer engagement platforms. This role involves collaborating with stakeholders to optimize business processes and support applications like Five9 and Salesforce.

Candidates should have a bachelor’s degree, 1–3 years of relevant experience, and strong communication skills. The position requires troubleshooting and the ability to multitask effectively. Join us to contribute to a technology-driven financial services environment.

Qualifications

• 1–3 years in a business systems or operations analyst role.
• Understanding of contact center technologies like Five9.
• Ability to troubleshoot based on processes and system interactions.

Responsibilities

• Partner with business stakeholders to understand workflows.
• Document business requirements and user stories.
• Create user documentation and conduct trainings.

Skills

Business analysis

Process optimization

Salesforce support

Communication

Troubleshooting

Education

Bachelor's degree in Business Administration, Information Systems, Communications, or related

Tools

Salesforce

Five9

Job description

Axos Clearing LLC is looking for an Omnichannel Business Analyst in Manila to enhance customer engagement platforms. This role involves collaborating with stakeholders to optimize business processes and support applications like Five9 and Salesforce.

Candidates should have a bachelor’s degree, 1–3 years of relevant experience, and strong communication skills. The position requires troubleshooting and the ability to multitask effectively. Join us to contribute to a technology-driven financial services environment.