OMNICHANNEL BUSINESS ANALYST

Recruitify_HR; Taguig; On-site; PHP 390,600 - 1,004,400; Full time

Job summary

Recruitify_HR is seeking an Omnichannel Business Analyst to join their team in Taguig, Metro Manila. The ideal candidate will possess experience in Salesforce and contact center technologies, with a Bachelor's degree in a related field.

This role involves documenting business requirements, configuring contact center platforms, and supporting Agile processes. A salary range of PHP 35,000 - 90,000/month is offered, with applications closing on July 31.

Qualifications

• 1-3 years experience in a business systems or operations analyst role.
• Experience supporting Salesforce.
• Understanding of contact center technologies.

Responsibilities

• Partner with stakeholders to document business requirements and process flows.
• Support configuration and troubleshooting of contact center platforms.
• Manage backlog and support Agile sprint activities.

Skills

Salesforce experience

Requirements gathering

Strong communication skills

Education

Bachelor's degree in Business Administration or related field

Job description

We Are Hiring: Omnichannel Business Analyst

• Onsite | Taguig, Metro Manila
• Salary: PHP 35,000 - 90,000/month
• URGENT | Hiring Until July 31
• Are you a Business Analyst with Salesforce and contact center experience? This one's for you!

You Must Have

• Bachelor's degree in Business Administration, Information Systems or related field
• 1-3 years experience in a business systems or operations analyst role
• Experience supporting Salesforce
• Understanding of contact center technologies
• Strong communication and requirements gathering skills
• Must be based in the Philippines

What You Will Do

• Partner with stakeholders to document business requirements and process flows
• Support configuration and troubleshooting of contact center platforms
• Create user documentation, training materials and process guides
• Develop and execute test scripts and support UAT
• Manage backlog and support Agile sprint activities

Please Do Not Apply If

• You are not based in the Philippines
• You are a job hopper