Omni-Channel Support Specialist – Pensions

WTW; Manila; On-site; PHP 250,000 - 420,000; Full time

Job summary

WTW is seeking an Omni-Channel Administrator to join our team in Manila. You will handle inbound calls, emails, and web chats for UK clients, documenting discussions and actions with accuracy.

You will aim for first-contact resolution, leverage available self-serve options, and maintain high professional standards while meeting team targets. Experience in pensions or benefits is a plus; a Bachelor’s degree is required.

Qualifications

• 1-2 years’ experience in inbound customer service.
• Strong data entry and documentation accuracy.
• Bachelor’s degree and assessments may be required.
• Good communication and problem-solving abilities.

Responsibilities

• Answer inbound queries via telephone, email, and web chat.
• Strive for first-contact resolution and log all interactions.
• Protect customer data and comply with privacy policies.
• Provide courteous, professional service to clients.

Skills

Inbound support

Communication skills

Data entry

Time management

Multitasking

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

WTW is seeking an Omni-Channel Administrator to join our team in Manila. You will handle inbound calls, emails, and web chats for UK clients, documenting discussions and actions with accuracy.

You will aim for first-contact resolution, leverage available self-serve options, and maintain high professional standards while meeting team targets. Experience in pensions or benefits is a plus; a Bachelor’s degree is required.