UK Pension Administrator Team Lead

Willis Towers Watson; Metro Manila; Hybride; PHP 260 000 - 420 000; Plein temps

Résumé du poste

Willis Towers Watson plc is seeking a Pension Administrator to support member services for occupational pension schemes, with a path to handle more complex tasks within 6–24 months. The role emphasizes accurate data updates, responding to letters and emails, and close collaboration with UK counterparts.

The position requires solid Microsoft Office skills, strong communication, and a proactive attitude to learn pension administration while meeting team targets.

Qualifications

• Bachelor’s degree in Business or Finance, with up to 2 years of admin/customer service experience.
• Strong written and verbal communication.
• Proficiency with MS Office (Outlook, Excel, Word).
• Analytical and problem-solving skills.
• Ability to learn and build pension administration expertise.
• Ability to meet targets under pressure.

Responsabilités

• Support delivery of member services for occupational pension schemes.
• Progress from basic to more complex tasks within 6-24 months.
• Handle basic member requests, data updates and straightforward calculations.
• Answer queries by letter and email.
• Collaborate with UK counterparts and team members.
• Meet performance metrics and client targets.
• Submit timesheets timely and accurately.
• Assist colleagues during holidays and peak workload.
• Adhere to WTW hybrid model with 20% in-office.
• Share knowledge with team; maintain ISO standards; promote brand.
• Live Willis Towers Watson values.

Connaissances

Interpersonal skills

Analytical and problem-solving

Time management

Written and verbal communication

Attention to detail

Ability to work under pressure

Formation

Bachelor’s degree in Business/Finance

Outils

Microsoft Office (Outlook, Excel, Word)

Description du poste

The Role

The Pension Administrator supports the delivery of member services, as part of a client administration team, in relation to occupational pension schemes. They are expected to progress from basic understanding to more complex work within the first 6-24 months of their employment.

A Pension Administrator at WTW:

• Develops a strong understanding of UK pension terminology, UK pension scheme rules, and the core principles of UK pension legislation

• Accurately handles basic member request such as data updates and straightforward calculations. This also includes answering queries via letter and email.

• Communication is primarily within the team and with UK counter parts as required, with an emphasis on ensuring accurate understanding of instruction with colleagues.

• Resolves member queries by providing excellent member and client care in an empathic and supportive manner

• Meet or exceed performance metrics or targets that are set within the team and all other targets agreed with our client and UK counterparts

• Timely and accurate timesheet submissions

• Support colleagues for holiday cover and workload peaks

• Adhere to WTW hybrid work model, in-office compliance of 20%.

• Take initiative to proactively share knowledge and/or experience with team members

• Comply with ISO 9001, ISO 2701 and Professional Excellence standards

• Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand

• Know and live the Willis Towers Watson values

Qualifications

The Requirements

• Bachelor’s degree in Business, Finance, or with up to 2 years of relevant professional experience in administration, customer service, or BPO operations supporting financial services, insurance, or retirement benefits is an advantage and pass given assessments

  • Higher level-consideration:

    • Proven ability to manage more complex tasks with minimal supervision, mentor peers, or contribute to process improvements

    • 2+ years of relevant professional experience

• Interpersonal skills to include excellent written and verbal communication

• Proficiency in Microsoft Office tools including Outlook, Excel and Word

• Strong analytical and problem-solving skills

• Eagerness and commitment to learn and build pension administration expertise

• Able to work well under pressure and meet targets

• Ability to organize and prioritize with strong attention to details

• Professional and responsible approach to work, clients and associates

• Ability to complete multiple task within established deadlines

WTW is an equal opportunity employer