Omni-Channel Support Specialist - Pensions & Benefits

WTW; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

WTW is seeking an Omni-Channel Administrator to join a highly successful, growing organization serving UK clients. You will answer inbound calls, return calls, and respond to emails and web chats, while documenting discussions and actions accurately.

The role emphasizes first-contact resolution, data integrity, and excellent service. You will handle Pension and Flexible Benefits inquiries and work to meet team and personal targets in a collaborative environment.

Qualifications

• 1–2 years’ experience in supporting inbound customer service, with GB client interaction preferred.
• Ability to gain a strong understanding of administrative processes related to Pension and Flexible Benefit plans.
• Attention to detail and accuracy in data entry and documentation.
• Good communication skills (listening, spoken and written).

Responsibilities

• Answer inbound queries relating to Pensions and Flexible Benefits via telephone, email, and web chat.
• Return voicemails and make call backs as required.
• Document discussions and actions clearly and accurately for follow-up.
• Aim to resolve queries on first contact using self-serve options where appropriate.
• Provide friendly, professional service and meet team/personal targets.

Skills

Inbound calls

Email support

Web chat

Documentation

MS Office

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

WTW is seeking an Omni-Channel Administrator to join a highly successful, growing organization serving UK clients. You will answer inbound calls, return calls, and respond to emails and web chats, while documenting discussions and actions accurately.

The role emphasizes first-contact resolution, data integrity, and excellent service. You will handle Pension and Flexible Benefits inquiries and work to meet team and personal targets in a collaborative environment.