Omni-Channel Support Specialist - Flexible Hours

Metacom Careers; Malabon; On-site; PHP 240,000 - 320,000; Full time

Benefits offered by this job

Flexible hours

Job summary

Metacom Careers in the Philippines seeks a customer service representative to provide exceptional support across phone, email, and live chat channels. You will resolve inquiries, schedule appointments, document interactions, and escalate issues when needed while collaborating with teammates to improve service delivery.

The role requires at least 2 years in customer service, strong English skills, and the ability to work well in a fast-paced call center environment with flexible hours.

Qualifications

• At least 2 years of customer service experience.
• Strong English skills.
• Ability to work in a fast-paced call center environment with flexible hours.

Responsibilities

• Provide exceptional support across phone, email, and live chat channels.
• Resolve inquiries and schedule appointments.
• Document interactions and maintain accurate records.
• Collaborate with teammates to improve service delivery and processes.

Skills

Customer service experience

English proficiency

Call center experience

Job description

Metacom Careers in the Philippines seeks a customer service representative to provide exceptional support across phone, email, and live chat channels. You will resolve inquiries, schedule appointments, and document interactions while collaborating with teammates to improve service delivery.

The role requires at least 2 years in customer service, strong English skills, and the ability to work well in a fast-paced call center environment with flexible hours.