Housekeeper

Playmate Leisure Solutions Corp; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A hospitality management company in Metro Manila seeks a dedicated Housekeeping Supervisor to oversee cleanliness and organization across guest rooms and public areas. The ideal candidate should have at least 2 years of experience in a 4- or 5-star hotel, possess exceptional presentation and communication skills, and be detail-oriented. Responsibilities include maintaining a high standard of cleanliness and responding to guest requests promptly. The role offers a dynamic work environment with a focus on guest satisfaction.

Qualifications

• Must have at least 2 years’ experience in a 4- or 5-star hotel.
• Should have the ability to follow instructions and work independently.

Responsibilities

• Oversee cleanliness and organization of guest rooms and public areas.
• Respond promptly to guest requests and provide turndown services.
• Maintain inventory levels for cleaning supplies and monitor usage.
• Conduct routine inspections and report maintenance issues.
• Assist in setting up event function rooms and post-event cleanup.

Skills

Excellent presentation skills

Attention to detail

Physical mobility and stamina

Knowledgeable in Microsoft Office

Ability to multi-task

Education

Graduate of HRM or related field

Job description

KEY RESPONSIBILITIES

• General Housekeeping Operations: Oversee cleanliness and organization of 7 guest rooms, reception, meeting, dining rooms, and all public areas (e.g., lobby, hallways, pool, and outdoor spaces). Perform regular cleaning duties, including dusting, vacuuming, mopping, bed-making, and sanitizing bathrooms. Implement and maintain daily, weekly, and deep cleaning schedules. Ensure meeting rooms are prepared and reset promptly for events/meetings.
• Guest Services: Ensure rooms are guest-ready, meeting high standards for cleanliness and presentation. Respond promptly and professionally to guest requests and complaints. Provide timely turndown services and ensure linen/towel replacement as needed.
• Inventory and Supplies Management: Maintain par stock levels for cleaning supplies, toiletries, linens, and equipment. Monitor and report inventory usage; request replenishments as necessary. Ensure laundry operations (outsourced) are timely and accurate for linens and staff uniforms.
• Maintenance and Inspections: Conduct routine inspections of guest rooms, function rooms, and villa facilities. Report maintenance issues (e.g., plumbing, air conditioning, fixtures) to the Villa Manager promptly. Ensure preventive pest control measures are followed regularly.
• Event and Function Support: Assist in setting up function rooms for events, ensuring cleanliness, décor, and arrangements are up to standard. Coordinate post-event cleanup and ensure quick room turnover for the next use.

SKILLS AND CREATIVE ESSENTIALS

• Must have excellent presentation and communication skills (both verbal and written), and be extremely guest focused
• Must have attention to detail and have the ability to multi-task; follow up and leadership skills required.
• Physical mobility and stamina required, Ability to follow instruction, Professional attitude is required, Ability to work independently.
• Should be detail-oriented and required to spot safety hazards and items that need cleaning
• Should be able to initiate a positive impact and adapt to changes within the working schedule and flexible.
• Should perform various housekeeping duties, often changing from one task to another and still meeting deadlines and established timeframes.
• Should work independently and comfortably with little or no supervision early in the morning and late in the evening.
• They should possess a positive attitude to work with other hotel attendants and maintain good relationships.
• Should be trustworthy
• Must be knowledgeable in Microsoft Office and excel and can create detailed reports.

PERSONALITY AND TALENTS

• Resilient (“True Grit” mindset; the ability to hang in there, tough it out, persevere and recover from setback)
• Sense of curiosity (fascination with the job that makes us want to explore, learn and discover all we can about it)
• Social intelligence (Meaningful connection to others, knowing when and how to negotiate, collaborate, and compromise are elements of social intelligence)
• Gratitude (An essential feeling of appreciation for what we have been given. Gratitude is central to a positive outlook)
• Kindness (kindness involves giving of one’s self — something that is a sacrifice of your time, your effort, your true consideration)
• Self-control (The ability to regulate one’s feelings and impulses; to recognize feelings and manage them, edit them, and not be run by them - realize that the current emotion, whether bad or good, is not in the best interest of the individual or group as a whole)
• Optimism (The ability to see the positive opportunity in situations)
• Maturity of judgement and behavior
• Meticulous and detail oriented

EDUCATION

Preferably a graduate of HRM or any related field in the industry.

LEARNED EXPERIENCE

At least 2 years’ experience in a 4- or 5-star Hotel of the same capacity.