OFR Export Operations Specialist

DHL Global Forwarding; Pasay; On-site; PHP 279,000 - 502,000; Full time

Job summary

DHL Global Forwarding Philippines is seeking a Logistics Specialist to manage end-to-end ocean freight export operations, ensuring accurate documentation and timely billing. You will coordinate bookings, liaise with shippers and carriers, monitor milestones and prepare shipping instructions.

This role requires proactive communication with customers and internal teams to resolve deviations and ensure compliance with customs filings and regulatory requirements.

Qualifications

• Experience handling export documentation and compliance with customs guidelines.
• Strong communication with shippers, brokers, carriers and internal stakeholders.
• Ability to manage billing processes and payment collections for shipments.

Responsibilities

• Manage end-to-end export documentation, ensuring completeness and compliance.
• Validate booking details (Incoterms, payment terms) and secure necessary approvals.
• Coordinate shipment booking and optimization with carriers; maintain shipment files in CW1.
• Arrange pick-up and transport for export shipments.
• Liaise with shippers, brokers, carriers and internal teams to gather required documents.

Skills

Export documentation

Customer communication

Billing & payments

Tools

CW1

Job description

To manage end-to-end ocean freight export operations by ensuring accurate documentation, efficient shipment coordination, timely billing and payment collection, and proactive customer and stakeholder communication in line with operational and compliance standards.

• Manage end-to-end export documentation, ensuring completeness, accuracy, and compliance with customs and internal guidelines.
• Validate booking details (e.g., Incoterms, payment terms, special instructions) and secure required approvals, quotations, and permits.
• Coordinate shipment booking and optimization with carriers; create and maintain shipment files in CW1.
• Arrange pick-up and transport (including container movement) as required for export shipments.
• Liaise with shippers, brokers, carriers, and internal stakeholders to gather required documents and ensure smooth processing.
• Monitor shipment milestones, provide booking confirmations, vessel schedules, and shipment updates to customers.
• Prepare shipping instructions, draft and finalize Bills of Lading, and ensure timely release of shipping documents upon payment.
• Ensure compliance with destination-specific regulatory filings (e.g., AMS, ENS, ACI, JP24, FMC filings).
• Handle billing processes, including invoice preparation, cost/revenue updates, accruals, and COD payment collection prior to document release.
• Address operational accounting issues such as unbilled transactions and revenue leakages.
• Track and follow up on outstanding or unreleased documents and ...
• Maintain proactive customer communication, ensuring requirements are met and resolving any service deviations.
• Coordinate with internal teams, overseas offices, and Global Service Center for seamless execution of export operations.
• Perform other duties as assigned by the Team Lead or Station Manager.