OFR Export Operations Specialist

Joinimagine; Pasay; On-site; PHP 360,000 - 520,000; Full time

Job summary

Joinimagine is seeking a Logistics Export Specialist to manage end-to-end ocean freight export operations. You will ensure accurate documentation, coordinate carrier bookings, and handle billing and collections while maintaining proactive customer communication.

You will liaise with shippers, brokers, and internal teams to ensure timely shipments, regulatory filings, and seamless execution of export operations.

Qualifications

• Manage end-to-end export documentation with accuracy and compliance.
• Coordinate shipment bookings with carriers and maintain shipment files.
• Handle billing, invoicing, accruals, and COD collection before document release.
• Maintain proactive communication with customers and stakeholders.
• Ensure regulatory filings (AMS, ENS, ACI, JP24, FMC) are completed as required.
• Collaborate with internal teams and Global Service Center for seamless operations.

Responsibilities

• Manage end-to-end export documentation by ensuring completeness and compliance with customs and internal guidelines.
• Validate booking details (Incoterms, payment terms, special instructions) and secure required approvals.
• Coordinate shipment booking and optimization with carriers; create and maintain shipment files.
• Arrange pick-up and transport for export shipments as needed.
• Liaise with shippers, brokers, carriers, and internal stakeholders to gather required documents.
• Monitor shipment milestones, provide confirmations and updates to customers.
• Prepare shipping instructions, drafts Bills of Lading, and release documents after payment.
• Ensure destination-specific regulatory filings are completed.
• Handle billing processes, including invoice preparation and COD collections.
• Address operational accounting issues and revenue leaks.
• Maintain proactive customer communication and resolve deviations.
• Coordinate with overseas offices and Global Service Center for seamless execution.
• Perform other duties as assigned by the Team Lead.

Skills

Export documentation

Billing & collections

Customer communication

Carrier coordination

Incoterms knowledge

Customs compliance

Regulatory filings (AMS/ENS/ACI/JP24/F

CW1 system

Tools

CW1 system

Job description

To manage end-to-end ocean freight export operations by ensuring accurate documentation, efficient shipment coordination, timely billing and payment collection, and proactive customer and stakeholder communication in line with operational and compliance standards.

• Manage end-to-end export documentation, ensuring completeness, accuracy, and compliance with customs and internal guidelines.
• Validate booking details (e.g., Incoterms, payment terms, special instructions) and secure required approvals, quotations, and permits.
• Coordinate shipment booking and optimization with carriers; create and maintain shipment files in CW1.
• Arrange pick-up and transport (including container movement) as required for export shipments.
• Liaise with shippers, brokers, carriers, and internal stakeholders to gather required documents and ensure smooth processing.
• Monitor shipment milestones, provide booking confirmations, vessel schedules, and shipment updates to customers.
• Prepare shipping instructions, draft and finalize Bills of Lading, and ensure timely release of shipping documents upon payment.
• Ensure compliance with destination-specific regulatory filings (e.g., AMS, ENS, ACI, JP24, FMC filings).
• Handle billing processes, including invoice preparation, cost/revenue updates, accruals, and COD payment collection prior to document release.
• Address operational accounting issues such as unbilled transactions and revenue leakages.
• Track and follow up on outstanding or unreleased documents and
• Maintain proactive customer communication, ensuring requirements are met and resolving any service deviations.
• Coordinate with internal teams, overseas offices, and Global Service Center for seamless execution of export operations.
• Perform other duties as assigned by the Team Lead or Station Manager.